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Garmin Express V6.0.0.0 Unable to download Camera Updates

Skillboy
over 6 years ago
Hi All

I Purchased the Cyclops Speed camera Europe 1 year subscription 11 Months ago due to expire on 26.02.18 and Im unable to re-download and install this onto my Nuvi2599 LMT-D device

I think there may be a underlying issue with Garmin's servers or a possible Bug with the V6.0.0.0 GE as I was able to update this in December using V5.8.0.0

I have tried the following troubleshooting Tips lucky for me I work in IT.

-uninstalled GE re installed GE
-check date and time, Also synced with Windows Time, its synced for GMT
-Checked proxy settings using the inetcpl.cpl command and made sure these are set to automatically detect
-Cleared the Cache data in the following location C:\ProgramData\Garmin\CoreService
-Ive tested this with three different internet connections, I have tested this on Virgin media, BT and Also tethered from Mobile which uses EE
-tried this on a Desktop PC (windows 10 using GE V6.0.0.0, Windows 7 Laptop using V6.0.0.0 and Windows 10 Laptop using GE V6.0.0.0)
-Disabling the Firewall on the Anti virus application

The process for me to download these updates or re download the Speed camera POI files using GE are as follows

-Open GE
-click onto Nuvi2599
-Tools&content
-Purchased
-click onto the cloud icon for Cyclops safety camera Europe (I have tested this signed in and also signed out of my Garmin account within the GE application)
-It goes through the installing mode but then fails, I've had different error messages as follows "There was an error installing the content"

Log file from "express"

018-01-16 21:03:03.7573 | 1 | I | Device Selected nüvi 2599
2018-01-16 21:03:03.7573 | 1 | D | Page changed to DeviceHubViewModel
2018-01-16 21:03:03.7573 | 1 | I | Navigating to dashboard for device 3914221350
2018-01-16 21:03:03.8283 | 1 | D | Page changed to DashboardViewModel
2018-01-16 21:03:08.0476 | 1 | D | Page changed to ManageDeviceViewModel
2018-01-16 21:03:15.6110 | 1 | I | Showing modal: Garmin.Omt.Express.UI.Updates.EulaViewModel
2018-01-16 21:03:17.5521 | 1 | I | Showing modal: Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel
2018-01-16 21:03:22.9844 | 1 | W | Failed to complete tasks
System.ServiceModel.FaultException`1[Garmin.Omt.Service.Faults.ServiceFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Garmin.Omt.Service.Faults.ServiceFault). at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass6_0.<CreateTask>b__0(I AsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel.<RunOper ations>d__15.MoveNext()

Account is now logged into the "Purchase" section

2018-01-16 21:06:44.3200 | 1 | I | express, Version=6.0.0.0, Culture=neutral, PublicKeyToken=null
2018-01-16 21:06:44.3200 | 1 | I | Version: 6.0.0.0
2018-01-16 21:06:44.3200 | 1 | I | Current Garmin Locale: en_GB
2018-01-16 21:06:50.8593 | 1 | I | Starting service from controller.
2018-01-16 21:06:52.3804 | 1 | I | Launching tray: C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe
2018-01-16 21:06:52.7604 | 14 | I | Successfully opened channel to IEventService.
2018-01-16 21:06:52.7604 | 14 | I | Successfully opened channel to IUpdateService.
2018-01-16 21:06:52.7604 | 14 | I | Successfully opened channel to IDownloadService.
2018-01-16 21:06:52.7834 | 16 | I | Successfully opened channel to IDeviceService.
2018-01-16 21:06:52.7834 | 14 | I | Successfully opened channel to ISyncService.
2018-01-16 21:06:52.7924 | 14 | I | Successfully opened channel to IOperationService.
2018-01-16 21:06:52.7924 | 14 | I | Successfully opened channel to IMigrationService.
2018-01-16 21:06:52.7924 | 16 | I | Successfully opened channel to IConfigurationService.
2018-01-16 21:06:52.7924 | 16 | I | Successfully opened channel to INotificationService.
2018-01-16 21:06:52.7924 | 14 | I | Successfully opened channel to IHuntingService.
2018-01-16 21:06:52.8074 | 16 | I | Successfully opened channel to IMarineService.
2018-01-16 21:06:52.8244 | 16 | I | Successfully opened channel to IAccountService.
2018-01-16 21:06:52.8244 | 14 | I | Successfully opened channel to IDlcService.
2018-01-16 21:06:52.8244 | 14 | I | Successfully opened channel to IMediaService.
2018-01-16 21:06:53.2115 | 1 | I | Opening channel to tray communication service.
2018-01-16 21:06:53.2115 | 15 | I | Successfully opened channel to ITrayCommunicationService.
2018-01-16 21:06:53.2115 | 1 | I | Opening channel to subscription service.
2018-01-16 21:06:53.2295 | 14 | I | Successfully opened channel to ISubscriptionService.
2018-01-16 21:06:53.2425 | 1 | I | Sending Launch Analytic
2018-01-16 21:06:53.2425 | 1 | D | Launch Analytic [Client: express] [Launch Client: express] [Version: 6.0.0.0] [Launch Version: 6.0.0.0]
2018-01-16 21:06:53.4265 | 1 | I | Initializing proxy to Auto.
2018-01-16 21:06:54.1385 | 1 | D | Page changed to DeviceHubViewModel
2018-01-16 21:06:54.3185 | 1 | I | Process 6436 of a client instance launched with command args:
2018-01-16 21:06:54.4775 | 1 | I | Client Device List:
nüvi 2599 (3914221350): ms.Automotive sv.870

2018-01-16 21:06:56.5707 | 1 | I | Device Selected nüvi 2599
2018-01-16 21:06:56.5707 | 1 | D | Page changed to DeviceHubViewModel
2018-01-16 21:06:56.5707 | 1 | I | Navigating to dashboard for device 3914221350
2018-01-16 21:06:56.6367 | 1 | D | Page changed to DashboardViewModel
2018-01-16 21:06:59.7348 | 1 | D | Page changed to ManageDeviceViewModel
2018-01-16 21:07:12.9546 | 1 | W | Failed to load unassociated products
System.Net.Http.HttpRequestException: Response status code does not indicate success: 500 (Internal Server Error).
at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
at Garmin.Omt.Express.UI.WhiteLabelCheckout.WlcHelper.<GetUnassociatedProductsAsync>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadUnassociatedAsync>d__80.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAllAsync>d__78.MoveNext() at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
at Garmin.Omt.Express.UI.WhiteLabelCheckout.WlcHelper.<GetUnassociatedProductsAsync>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadUnassociatedAsync>d__80.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAllAsync>d__78.MoveNext()
2018-01-16 21:07:57.4141 | 1 | I | Showing modal: Garmin.Omt.Express.UI.Updates.EulaViewModel
2018-01-16 21:07:59.0062 | 1 | I | Showing modal: Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel
2018-01-16 21:08:05.7386 | 1 | W | Failed to complete tasks
System.ServiceModel.FaultException`1[Garmin.Omt.Service.Faults.ServiceFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Garmin.Omt.Service.Faults.ServiceFault). at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass6_0.<CreateTask>b__0(IAsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel.<RunOperations>d__15.MoveNext()



Any help will be appreciated.

Thanks
  • 0 over 6 years ago
    Log Files

    Here is the log file from the Express file

    2018-01-16 20:38:59.7548 | 1 | I | Device Selected nüvi 2599
    2018-01-16 20:38:59.7548 | 1 | D | Page changed to DeviceHubViewModel
    2018-01-16 20:38:59.7548 | 1 | I | Navigating to dashboard for device 3914221350
    2018-01-16 20:38:59.8278 | 1 | D | Page changed to DashboardViewModel
    2018-01-16 20:39:04.9388 | 1 | D | Page changed to ManageDeviceViewModel
    2018-01-16 20:39:06.4221 | 1 | W | Unable to get safety camera subscription details.
    System.Net.Http.HttpRequestException: Response status code does not indicate success: 500 (Internal Server Error).
    at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
    at Garmin.Omt.Express.UI.Updates.DlcHelper.<GetAssociatedDlcProductsStatusDtoAsync>d__7.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.Updates.DlcHelper.<GetAssociatedDlcProductsStatusAsync>d__6.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
    at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAssociatedAsync>d__79.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAllAsync>d__78.MoveNext() at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
    at Garmin.Omt.Express.UI.Updates.DlcHelper.<GetAssociatedDlcProductsStatusDtoAsync>d__7.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.Updates.DlcHelper.<GetAssociatedDlcProductsStatusAsync>d__6.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
    at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAssociatedAsync>d__79.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAllAsync>d__78.MoveNext()
    2018-01-16 20:39:06.4321 | 1 | W | Exception occurred watching task.
    System.Net.Http.HttpRequestException: Response status code does not indicate success: 500 (Internal Server Error).
    at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
    at Garmin.Omt.Express.UI.Updates.DlcHelper.<GetAssociatedDlcProductsStatusDtoAsync>d__7.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.Updates.DlcHelper.<GetAssociatedDlcProductsStatusAsync>d__6.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
    at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAssociatedAsync>d__79.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAllAsync>d__78.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.Adapters.TaskAdapter.<WatchTaskAsync>d__29.MoveNext() at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
    at Garmin.Omt.Express.UI.Updates.DlcHelper.<GetAssociatedDlcProductsStatusDtoAsync>d__7.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.Updates.DlcHelper.<GetAssociatedDlcProductsStatusAsync>d__6.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
    at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAssociatedAsync>d__79.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAllAsync>d__78.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.Adapters.TaskAdapter.<WatchTaskAsync>d__29.MoveNext()
    2018-01-16 20:39:15.3099 | 1 | I | Showing modal: Garmin.Omt.Express.UI.Updates.EulaViewModel
    2018-01-16 20:39:17.2263 | 1 | I | Showing modal: Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel
    2018-01-16 20:39:21.5051 | 1 | W | Failed to complete tasks
    System.ServiceModel.FaultException`1[Garmin.Omt.Service.Faults.ServiceFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Garmin.Omt.Service.Faults.ServiceFault). at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
    at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass6_0.<CreateTask>b__0(IAsyncResult asyncResult)
    at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel.<RunOperations>d__15.MoveNext()
    2018-01-16 20:40:13.9716 | 1 | I | Showing modal: Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel
    2018-01-16 20:40:18.5786 | 1 | W | Failed to complete tasks
    System.ServiceModel.FaultException`1[Garmin.Omt.Service.Faults.ServiceFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Garmin.Omt.Service.Faults.ServiceFault). at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
    at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass6_0.<CreateTask>b__0(IAsyncResult asyncResult)
    at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel.<RunOperations>d__15.MoveNext()
  • 0 over 6 years ago
    I think there may be a underlying issue with Garmin's servers or a possible Bug with the V6.0.0.0 GE as I was able to update this in December using V5.8.0.0


    This, it was working fine with v5.8.0.0 / v5.9.0.0. I witnessed rather bumpy update to my camera subscription last weekend whilst using v6.0.0.0 - which ended up with message as below:

    -It goes through the installing mode but then fails, I've had different error messages as follows "There was an error installing the content"


    Interestingly, having closed and restarted GE it reported that my device is up to date - so as must assume that cameras have actually been updated...!
  • 0 over 6 years ago
    This issue has already been reported and our engineers are working diligently to resolve it. Please contact the Product Support group in your region and request to be added to the open case for notification of resolution.
  • 0 over 6 years ago
    Me too. Since Garmin Express updated itself to 6.0.0.0 (don't you just hate it when corporations take over your PC without permission!), my cameras won't update and presumably neither will the maps. After downloading for a while, it gives up and provides a completely unhelpful error message. The only change to my system has been the update to Garmin Express.
  • 0 over 6 years ago
    This issue has already been reported and our engineers are working diligently to resolve it. Please contact the Product Support group in your region and request to be added to the open case for notification of resolution.


    I have opened a new case with Garmin (days ago) but have received no response. Meanwhile I am unable to update my Drivesmart. Why no further response from Gamin on this problem?
  • 0 over 6 years ago
    I think you will find answer here:

    https://en.wikipedia.org/wiki/Scrum_(software_development)

    developers (...) break their work into actions that can be completed within timeboxed iterations, called sprints (typically two-weeks)

    There's a chance that this will get sorted much quicker though as this is rather silly but obtrusive bug...

    Still, having said that, one needs to question Quality Assurance - Garmin seems following what all other software vendors are doing these days unfortunately and relies on customers to do the tests for them... but that's another story.
  • 0 over 6 years ago
    Good morning.
    I have the same issue. With my Drivesmart61, using the Garmin express 6.0, there is no possibilities to update the Cyclops. They are included as a Liftime update with the devide, but notihing is working.
    Thanks.
    Claudio
  • 0 over 6 years ago
    In my case it actually did work afer fourth or fifth attempt to get these subscriptions updated - I exercised it yesterday evening - and that includes shutting down GE completely and re-opeining it again.
    Worth trying if you're under the cosh.
  • 0 over 6 years ago
    @ Garmin Express Customer Care:

    On 01-17-2018, 03:47 PM You wrote:
    This issue has already been reported and our engineers are working diligently to resolve it. Please contact the Product Support group in your region and request to be added to the open case for notification of resolution.


    I contacted Garmin BELUX (as a live in Belgium) to open a case (and mentioned the link to this topic !) . They obviously don't know the problem and didn't bother to have a look at this topic: they answered me that it must be a problem with my PC or internet connection !?

    Could someone inform them about this problem ?

  • 0 over 6 years ago
    Suddenly today, after I tried for almost a week, the update worked, partially (some GMA/GPI/UNL files) through the normal update mechanism and partially (other GMA/GPI/UNL files) through "Tools and Content" > "Purchased" > "Install" !?