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Garmin Express V6.0.0.0 Unable to download Camera Updates

Skillboy
over 6 years ago
Hi All

I Purchased the Cyclops Speed camera Europe 1 year subscription 11 Months ago due to expire on 26.02.18 and Im unable to re-download and install this onto my Nuvi2599 LMT-D device

I think there may be a underlying issue with Garmin's servers or a possible Bug with the V6.0.0.0 GE as I was able to update this in December using V5.8.0.0

I have tried the following troubleshooting Tips lucky for me I work in IT.

-uninstalled GE re installed GE
-check date and time, Also synced with Windows Time, its synced for GMT
-Checked proxy settings using the inetcpl.cpl command and made sure these are set to automatically detect
-Cleared the Cache data in the following location C:\ProgramData\Garmin\CoreService
-Ive tested this with three different internet connections, I have tested this on Virgin media, BT and Also tethered from Mobile which uses EE
-tried this on a Desktop PC (windows 10 using GE V6.0.0.0, Windows 7 Laptop using V6.0.0.0 and Windows 10 Laptop using GE V6.0.0.0)
-Disabling the Firewall on the Anti virus application

The process for me to download these updates or re download the Speed camera POI files using GE are as follows

-Open GE
-click onto Nuvi2599
-Tools&content
-Purchased
-click onto the cloud icon for Cyclops safety camera Europe (I have tested this signed in and also signed out of my Garmin account within the GE application)
-It goes through the installing mode but then fails, I've had different error messages as follows "There was an error installing the content"

Log file from "express"

018-01-16 21:03:03.7573 | 1 | I | Device Selected nüvi 2599
2018-01-16 21:03:03.7573 | 1 | D | Page changed to DeviceHubViewModel
2018-01-16 21:03:03.7573 | 1 | I | Navigating to dashboard for device 3914221350
2018-01-16 21:03:03.8283 | 1 | D | Page changed to DashboardViewModel
2018-01-16 21:03:08.0476 | 1 | D | Page changed to ManageDeviceViewModel
2018-01-16 21:03:15.6110 | 1 | I | Showing modal: Garmin.Omt.Express.UI.Updates.EulaViewModel
2018-01-16 21:03:17.5521 | 1 | I | Showing modal: Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel
2018-01-16 21:03:22.9844 | 1 | W | Failed to complete tasks
System.ServiceModel.FaultException`1[Garmin.Omt.Service.Faults.ServiceFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Garmin.Omt.Service.Faults.ServiceFault). at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass6_0.<CreateTask>b__0(I AsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel.<RunOper ations>d__15.MoveNext()

Account is now logged into the "Purchase" section

2018-01-16 21:06:44.3200 | 1 | I | express, Version=6.0.0.0, Culture=neutral, PublicKeyToken=null
2018-01-16 21:06:44.3200 | 1 | I | Version: 6.0.0.0
2018-01-16 21:06:44.3200 | 1 | I | Current Garmin Locale: en_GB
2018-01-16 21:06:50.8593 | 1 | I | Starting service from controller.
2018-01-16 21:06:52.3804 | 1 | I | Launching tray: C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe
2018-01-16 21:06:52.7604 | 14 | I | Successfully opened channel to IEventService.
2018-01-16 21:06:52.7604 | 14 | I | Successfully opened channel to IUpdateService.
2018-01-16 21:06:52.7604 | 14 | I | Successfully opened channel to IDownloadService.
2018-01-16 21:06:52.7834 | 16 | I | Successfully opened channel to IDeviceService.
2018-01-16 21:06:52.7834 | 14 | I | Successfully opened channel to ISyncService.
2018-01-16 21:06:52.7924 | 14 | I | Successfully opened channel to IOperationService.
2018-01-16 21:06:52.7924 | 14 | I | Successfully opened channel to IMigrationService.
2018-01-16 21:06:52.7924 | 16 | I | Successfully opened channel to IConfigurationService.
2018-01-16 21:06:52.7924 | 16 | I | Successfully opened channel to INotificationService.
2018-01-16 21:06:52.7924 | 14 | I | Successfully opened channel to IHuntingService.
2018-01-16 21:06:52.8074 | 16 | I | Successfully opened channel to IMarineService.
2018-01-16 21:06:52.8244 | 16 | I | Successfully opened channel to IAccountService.
2018-01-16 21:06:52.8244 | 14 | I | Successfully opened channel to IDlcService.
2018-01-16 21:06:52.8244 | 14 | I | Successfully opened channel to IMediaService.
2018-01-16 21:06:53.2115 | 1 | I | Opening channel to tray communication service.
2018-01-16 21:06:53.2115 | 15 | I | Successfully opened channel to ITrayCommunicationService.
2018-01-16 21:06:53.2115 | 1 | I | Opening channel to subscription service.
2018-01-16 21:06:53.2295 | 14 | I | Successfully opened channel to ISubscriptionService.
2018-01-16 21:06:53.2425 | 1 | I | Sending Launch Analytic
2018-01-16 21:06:53.2425 | 1 | D | Launch Analytic [Client: express] [Launch Client: express] [Version: 6.0.0.0] [Launch Version: 6.0.0.0]
2018-01-16 21:06:53.4265 | 1 | I | Initializing proxy to Auto.
2018-01-16 21:06:54.1385 | 1 | D | Page changed to DeviceHubViewModel
2018-01-16 21:06:54.3185 | 1 | I | Process 6436 of a client instance launched with command args:
2018-01-16 21:06:54.4775 | 1 | I | Client Device List:
nüvi 2599 (3914221350): ms.Automotive sv.870

2018-01-16 21:06:56.5707 | 1 | I | Device Selected nüvi 2599
2018-01-16 21:06:56.5707 | 1 | D | Page changed to DeviceHubViewModel
2018-01-16 21:06:56.5707 | 1 | I | Navigating to dashboard for device 3914221350
2018-01-16 21:06:56.6367 | 1 | D | Page changed to DashboardViewModel
2018-01-16 21:06:59.7348 | 1 | D | Page changed to ManageDeviceViewModel
2018-01-16 21:07:12.9546 | 1 | W | Failed to load unassociated products
System.Net.Http.HttpRequestException: Response status code does not indicate success: 500 (Internal Server Error).
at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
at Garmin.Omt.Express.UI.WhiteLabelCheckout.WlcHelper.<GetUnassociatedProductsAsync>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadUnassociatedAsync>d__80.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAllAsync>d__78.MoveNext() at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
at Garmin.Omt.Express.UI.WhiteLabelCheckout.WlcHelper.<GetUnassociatedProductsAsync>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadUnassociatedAsync>d__80.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAllAsync>d__78.MoveNext()
2018-01-16 21:07:57.4141 | 1 | I | Showing modal: Garmin.Omt.Express.UI.Updates.EulaViewModel
2018-01-16 21:07:59.0062 | 1 | I | Showing modal: Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel
2018-01-16 21:08:05.7386 | 1 | W | Failed to complete tasks
System.ServiceModel.FaultException`1[Garmin.Omt.Service.Faults.ServiceFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Garmin.Omt.Service.Faults.ServiceFault). at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass6_0.<CreateTask>b__0(IAsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel.<RunOperations>d__15.MoveNext()



Any help will be appreciated.

Thanks
  • 0 over 6 years ago
    Mr. Wint: If at first you don't succeed Mr. Kidd...?
    Mr. Kidd: Try, try again, Mr. Wint.

  • 0 over 6 years ago
    Still/again problems: now and then:
    - message (Cyclops) "updates available", but error when trying to update
    - possible to install the complete set of camera's through "Tools and Content" > "Purchased" > "Install" !?
  • 0 over 6 years ago
    I've had the same problem, now solved, had to uninstall then reinstall Garmin Express and reconnect the sat nav after which the safety camera database downloaded correctly. It would seem that just verifying you have the latest version is not sufficient and a clean install is required to fix the problem.
  • 0 over 6 years ago
    But that merely implies lousy update process by Garmin Installer, n'est ce pas?

    And that's not something I experienced in the previous 14 months either.
  • 0 over 6 years ago
    Reinstalling Garmin Express and running the install again doesn't work for me, ticket raised with support but no response received yet (3 days and waiting). Now been a week without the update I do hope the year runs from activation date and not purchase date otherwise there will be another ticket to raise.
  • 0 over 6 years ago
    Now in the same boat!!

    I purchased a Drive 51LMT-S and over the weekend and using Win10 with GE 6.0.0.0 have successfully updated the firmware to 3.50, the maps to Europe 2018.30 and various language files, however the safety camera update progresses to about 50% then an error appears "There was an error installing the content". Since Monday morning I have been in contact with Product Support who have suggested several courses of action: disable firewall and antivirus, delete previous Cyclops files, delete GarminDevice.xml file, perform master reset all to no avail. I have also uninstalled and reinstalled GE as advised here but nothing helps.

    I am now in the position of just waiting or have some of the previous posters had positive feedback or solution?
  • 0 over 6 years ago
    Quite funny, as Support acknowledged this problem in post #4 in this thread - one would have thought they know what they do / advise others what to do, eh?

    https://forums.garmin.com/forum/garmin-express/garmin-express-pc/1296479-garmin-express-v6-0-0-0-unable-to-download-camera-updates?p=1296801#post1296801

    Try uploading few times, and from the main page - every now and then it seems to be working for me okay.
  • 0 over 6 years ago
    Hi ''Krzemien', thanks for your assistance. Oh how I have tried, plugging an unplugging, I even got a green banner once saying update successful but when I checked the POI folder the file creation dates told me that it hadn't.

    Back to waiting for Garmin.
  • 0 over 6 years ago
    I'm from Portugal. It's the same with me. I contacted the portuguese support and they replied that they (Garmin) are solving the problem.
  • 0 over 6 years ago
    well same problem been on going since december so no camera updates hope i get the lost months back.