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Garmin Express 5.2.0 does not detect device

I'm on Windows 7 Pro and Garmin Express (latest update 5.2.0.0, released 1.9.2017) Does not recognize my device. Windows detects the device correctly under USB connections, however Garmin Express does not.

Any ideas what might be wrong?

Thanks,

Edit: Added correct version #

0 SUSSAMB over 8 years ago

Good thought, sometimes that file gets corrupted if space on the device runs low.

0 ihsangin over 8 years ago

17000 Anlieger

Plug in the device
Navigate to it, delete the GarminDevice.xml file
Eject/unplug it
Shut down the watch
Start up the watch
Plug it in.

Now try GarminExpress

Thanks. I may try it next time, but for the time being I've installed Express on my wife's computer and plugged in my watch. Worked without a problem at all. The only difference between the computers is one of them runs Windows7 62-bit, the other 32-bit.

Good thought, sometimes that file gets corrupted if space on the device runs low.

Will keep that in mind for future. Thanks!

0 Former Member over 8 years ago

Vivosmart HR on Win 8.1

Thanks. I may try it next time, but for the time being I've installed Express on my wife's computer and plugged in my watch. Worked without a problem at all. The only difference between the computers is one of them runs Windows7 62-bit, the other 32-bit.

Will keep that in mind for future. Thanks!

Garmin Express wouldn't detect mine either and after installing and updating Garment Express I learned the drivers needed to be installed from Garmin Communicator. I believe the filename is vivosmartHR_390.rgn and may even need to be loaded through IE as it's no longer compatible with Firefox. I came back here but couldn't post and have since lost the link to the file. Hopefully that gets someone a little further down the road.