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Updating Express fails

hotdogpartysausage
over 8 years ago
Whenever I try to update Express from either my Windows 7 or Windows 10 PC's I get a Failed Downloading Update message and the express log file has the entry below. The only way I can update is uninstall the current version, manually download the new installer from the web and install all over again. Can anyone shed some light on why this is happening and how to overcome it.

Cheers HD

Express.log extract

2016-12-13 20:24:33.5034 | 1 | E | Failed to download application update
System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Settings.AboutViewModel.<DownloadApplicationUpdateAsync>d__48.MoveNext() at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Settings.AboutViewModel.<DownloadApplicationUpdateAsync>d__48.MoveNext()
2016-12-13 20:24:33.5444 | 1 | W | Exception occurred watching task.
System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Settings.AboutViewModel.<DownloadApplicationUpdateAsync>d__48.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Adapters.TaskAdapter.<WatchTaskAsync>d__29.MoveNext() at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Settings.AboutViewModel.<DownloadApplicationUpdateAsync>d__48.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.Adapters.TaskAdapter.<WatchTaskAsync>d__29.MoveNext()
  • Former Member
    0 Former Member over 8 years ago
    I've tried all the above fixes to get Garmin Express to install and continue to get failure. The error is always one of privileges to start Garmin Device Interaction Service.
  • 0 over 8 years ago
    Are you running Express as an administrator?
  • Former Member
    0 Former Member over 8 years ago
    Are you running Express as an administrator?
    Yes. I am the only user and am an administrator. In addition when running Garmin Express install I right click and choose run as administrator.
  • 0 over 8 years ago
    Typically when the Garmin Device Interaction Service failed to start, it is related to permission or Microsoft .NET Framework issues. To try and resolve this, try the following:

    • Make sure the account currently signed in is the Administrator account and has full control of the C:\ProgramData\Garmin\CoreService folder and subfolders
    • Turn off or temporarily disable security and antivirus applications on the computer
    • If the computer is running Windows Vista or Windows 7, repair Microsoft .NET Framework 4.5: http://www.microsoft.com/en-us/download/details.aspx?id=30135
    • Restart the computer after the repair


    If the Garmin Device Interaction Service still fails to start, contact Product Support by phone for further assistance.
  • Former Member
    0 Former Member over 8 years ago
    I did not have permissions on the C:\ProgramData\Garmin\CoreService folder and subfolders. I did enable full control and Garmin Express finally installed.

    Thank you.