Sorry, we're having a problem communicating with our servers

Issue seems to be limited to the "dual map" Garmin Drive 50 LMT Travel Edition.

i called the garmin support today and they know about the problem with the travel edition and the connection with the sever.
right now there is nothing to fix it but the guy on the telefon said that they are working on a software update for garmin express to fix the problem.

Garmin support

I have the same problem with my newly bought Garmin Drive 50 LMT Travel Edition.

I called Garmin support today and they helped me install the 2017.30 update manually.

So try giving them a call if you cant wait for the fix.

/Casper

I have the same problem with my newly bought Garmin Drive 50 LMT Travel Edition.

I thought it was a problem with the device and I wanted to bring it back. I can connect the device to Garmin Express, but I don't see any information (updates etc.).

Error message:

Bei der Kommunikation mit unseren Servern ist ein Problem aufgetreten ( " X Sorry, we're having problems communicating with our servers")

Now it seams I will have to wait until I am able to use Garmin Express to install updates etc.

I have the same problem with my newly bought Garmin Drive 50 LMT Travel Edition.

I called Garmin support today and they helped me install the 2017.30 update manually.

So try giving them a call if you cant wait for the fix.

/Casper

i´m interested how it worked because when i´m called they said they can do anything right now

Originally Posted by Guldbergs View Post
I have the same problem with my newly bought Garmin Drive 50 LMT Travel Edition.

I called Garmin support today and they helped me install the 2017.30 update manually.

So try giving them a call if you cant wait for the fix.

/Casper

i´m interested how it worked because when i´m called they said they can do anything right now

I told the supporter that i only i bought this gps for my holiday and needed the newest map.

He asked me for my email and told me open Garmin express go to tools and login, then click the bought tap and there was the new map he send me and i could install it.

It was a europe map 2017.20 and not 2017.30 as first post.

/Casper

thanks but its working now they fixed it yahoooo:)

right now im installing the newest map with garmin express

:):):)

Yes finally.

And know i can upgrade 2017.20 -> 2017.30

I was able to install the updates, but I still can not install other maps (etc. North America). When I click on map options I only see Europa 2017.30. Can anyone help?