This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sorry, we're having a problem communicating with our servers

Former Member over 8 years ago

I have multiple GPSs supported by GE
Drive 50 and several older nuvi's

On the nuvi's, no issue (even see the new 2018.1 map ready to update)
On the Drive 50, I see "Sorry, we're having a problem communicating with our servers"

So now issue with firewall or something wrong with my PC clock being out of sync.

any thoughts?

0 SUSSAMB over 8 years ago

https://support.garmin.com/faqSearch/en-US/faq/content/uZQHyc3C4s2S0wfUYR2QY9

0 Former Member over 8 years ago

None of those FAQ solutions would apply, I have no problem with my older nuvi's. Just the drive 50

0 SUSSAMB over 8 years ago

Then your best bet is to call Product Support for detailed advice.

0 alandb over 8 years ago

One thing you could try is to switch your Drive 50 from MTP mode to mass storage mode (just google for the procedure if you don't know how). It should work in MTP mode, but I have heard of cases where switching to mass storage solved problems with Express and other Garmin software.

0 SUSSAMB over 8 years ago

Ah good point, that may help although it shouldn't be necessary, but as you say, sometimes it works.

0 Former Member over 8 years ago

Same problem with my Drive 50

I got the same issue with a brand new Garmin Drive 50, if I open up Garmin Express (v5.1.1.0) it tells me that there is a problem communicating with the servers.
It is frustrating, I tried to install Garmin Express on two Computers, I tried mass storage mode, reboots, cleaning inside the AppData folder without a result.

To Garmin, please check if there is an issue regarding the communication between "Drive 50" devices and your servers.
BTW, Garmin Express (in my taskbar) keeps telling me, that there is an update available...

I used "Windows 7 x64" based computers for my tests...

0 Former Member over 8 years ago

same here bought a new drive 50 today . tried on 5 different machines with antivirus and firewall disabled .
always the same . sorry were having a communication problem with our servers

0 SUSSAMB over 8 years ago

Have you all checked the FAQ above?

0 Former Member over 8 years ago

yess checked all of the faq also tried on 2 different cable providers and switching to mass storage
nothing worked

0 SUSSAMB over 8 years ago

Click on this link to see if you can connect to the servers http://omt.garmin.com/

If you can you'll get

Your computer can connect to Garmin Express servers!