Nuvi 2457 LMT Missing required file for traffic services

Welcome to the forum. Perhaps do as it said and contact Garmin Support ;)

I would add to contact support by phone rather than e-mail and be near your computer so the technician will be able to access your nuvi remotely.

Thanks a lot for your fast reply.

Yesterday I sent an email to technical support about this issue and now I need to wait until three days for answer.

I'm here in Brazil and I think support by email is the better way to solve, but if then need a remote connection I can do this.

You might also try in the meantime running Express again and see if it will detect the missing file, I'm not hopeful though that it will work.

I did it many times but Garmin Express show me that it's all OK.

Ah well then you'll need to wait for support to reply to you. I believe Garmin know about this issue and will send you a file named UnitID_Traffic_Pay_Table_Fix.zip which resolves the issue.

Ah well then you'll need to wait for support to reply to you. I believe Garmin know about this issue and will send you a file named UnitID_Traffic_Pay_Table_Fix.zip which resolves the issue.

The Garmin technical support replied my email yesterday and them asked me to install the Garmin Express to load file/firmware. I have done it many times but there nothing to update. I've replied the email and now I'll wait again.

Thank you SUSSAMB.

Hello everyone,

See below the new message from Garmin Support:

Normally this is a issue with the port on the unit. If the software update did not resolve the issue. If you wish to set up a repair please contact the Brazil office directly.

I take the photograph below yesterday on Menu Developer -> Traffic Receiver Status:

mmpinh

I have sent you a private message.

Lisa