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ETREX touch 35 and GARMIN EXPRESS

Hi,

I'm in France and purchased my Etrex touch 35 2 weeks ago. In France it comes with Topo Active Maps installed for West and East Europe. France is on the West Map.
It worked very well until I downloaded GARMIN EXPRESS two days ago ... When I launched it, it recognized my Etrex 35 and proposed immediately map updates for Topo Active West and Topo active East, so I launched it and it seemed to work. The next day GARMIN EXPRESS proposed again an update for those same maps, which was strange, but why not ...
The problem is that now I only have Topo Active EAST V3 on my GPS and the Topo Active WEST V3 has disappeared (unfortunately the one I need to use in France !).

When I launch again GARMIN EXPRESS, it still proposes to UPDATE the Topo Active WEST V3, but it doesn't work and I get immediately an error message in red at the top (error during update).
The Topo Active EAST V3 is considered as being up to date and I can launch the reinstall of it as many times as i want which works well.

When I launch basecamp I have on my Etrex 35 now 2 releases of the Topo Active EAST (V3 is on gmapprom.img and old V2 is on gmapprom1.img).

So my analysis is the following one : when I bought my Etrex, it came with Topo Active West on gmapprom.img and Topo Active East on gmapprom1.img, but GARMIN EXPRESS installed the new release of Topo Active East on gmapprom.img, and Topo Active East old release remained on gmapprom1.img ...
Instead of that GARMIN EXPRESS should copy the new WEST on gmapprom.img and the new EAST on gmapprom1.img, which is not the case and doesn't work.

I can't reinstall the WEST part (not proposed by GARMIN EXPRESS), and when I relaunch the reinstall of EAST it replaces every time the gmapprom.img file.

Can GARMIN EXPRESS be configured again to match the real Etrex 35 configuration for Europe ?

I really need help !

0 mariomobiel over 9 years ago

Best thing to do is delete both maps (gmapprom and gmapprom1) or move them to a backup directory and download both maps true express again.
this should download both updated v3 maps to your device.

0 CHRISOURS over 9 years ago

Thanks, that's what I thought too and I tried it, but it only regenerates the EAST map on gmapprom.img and GARMIN EXPRESS still comes with an error for the WEST map and gmapprom1.img is not regenerated ...
I really think that this is a problem on the GARMIN server for the GARMIN EXPRESS configuration

0 SUSSAMB over 9 years ago

When you get it working ensure you make a full back up of the folders and files on your device. That way if things go wrong you can always replace the maps from your back up.

In Express look at map options. I'd try downloading the maps to your PC to see if that works. If it does use MapInstall to move the maps to your Etrex.

0 mariomobiel over 9 years ago

Did u try removing your device from Garmin Express and adding it back again?
and are there by any chance gmapsupp.img files on your device?

0 CHRISOURS over 9 years ago

Thanks for your help.
Unfortunately I tried everything, and detached my device and reattached several times, no success.
Maps can't be installed on my PC, and i don't have gmpasupp.img files.

0 CHRISOURS over 9 years ago

I think this is exactly the same problem as in this thread :

https://forums.garmin.com/showthread.php?347733-Garmin-express-failed-to-load-updated-map-and-deleted-old-one-from-eTrex-35t
What could be the solution ?

0 EXPRESSCUSTOMERCARE over 9 years ago

CHRISOURS

I sent you a private message.

Lisa

0 CHRISOURS over 9 years ago

Hi Lisa,

I just sent what you asked for in the private message.
Thanks for your help on this issue.

0 Former Member over 9 years ago

I have the same issue. Is there a fix?

0 CHRISOURS over 9 years ago

Hi,

Unfortunately not yet.
The issue has been sent to my Garmin Support in France and they agreed that there is a real problem with the Western Map update for the Etrex touch devices.
They sent the issue to their technical & software teams, and I wait for a week now to get their feedback ...