There was a problem communicating with the Garmin device GARMIN

I have this issue today. Tried nevest and previous version od BaseCamp on two PCs. Problem is with Epix (fresh out the box) and Fenix2. On etrex20 is ok.

Its some kind of global problem or what?
  • That's a device issue rather than Basecamp and there isn't a forum here for nuvis. Note though that unless you have a satellite lock the time may be incorrect. Also check under Settings, Units and Time, Current time is set to automatic. If you've achieved a satellite lock and the time is still showing incorrectly please contact Product Support for advice.
  • Former Member
    0 Former Member over 10 years ago
    This could be a Daylight Saving Time issue, or it could be that the Nuvi 55 map focus has been shifted one time zone to the west with App Trip Routing or other experimentation. Check to verify that there is not a one hour layover duration at one of the Trip Stops. Also, go outside if necessary to obtain a good satellite fix at your current location - to make the device realize that it is not in Kansas.
  • Problem solved for garmin edge 1000. thx

    SUSSAMB officially got to the top of the class :cool:

    V15 of the Time Zone map worked a treat, but only in the following procedure !!!!!

    In this order:
    Delete v16 of time zone map (gmaptz.img)
    Replace with v15 of time zone map (gmaptz.img)
    Delete GarminDevice.xml
    Remove USB cable from device
    Reboot Device and allow to fix position
    Turn off device
    Boot up BaseCamp
    Reconnect device with USB Cable
    Basecamp now recognises Device

    Thanks again for all your help and for sending the old file.

    You are a star !!!!!!!!!!!!!!!!!!


    Great thanks.
    I found all files via the search functions in the windows7 explorer.
  • Former Member
    0 Former Member over 10 years ago
    Fix from Garmin

    Looks like Garmin fixed it. Non of the above worked for me. I updated my Nuvi today, and the problem is solved.

    I've always used Mapquest, which is no longer an option. This is my first time using BaseCamp. Must be great once you get the hang of it. Massively complex, and not very intuitive as I look at it for the first time.

    Thanks for all the help and suggestions.

    Vintage Rider