There was a problem communicating with the Garmin device GARMIN

I have this issue today. Tried nevest and previous version od BaseCamp on two PCs. Problem is with Epix (fresh out the box) and Fenix2. On etrex20 is ok.

Its some kind of global problem or what?

0 Satnavman over 10 years ago

SUSSAMB officially got to the top of the class :cool:

V15 of the Time Zone map worked a treat, but only in the following procedure !!!!!

In this order:
Delete v16 of time zone map (gmaptz.img)
Replace with v15 of time zone map (gmaptz.img)
Delete GarminDevice.xml
Remove USB cable from device
Reboot Device and allow to fix position
Turn off device
Boot up BaseCamp
Reconnect device with USB Cable
Basecamp now recognises Device

Thanks again for all your help and for sending the old file.

You are a star !!!!!!!!!!!!!!!!!!

0 MikeDozer over 10 years ago

Is this file universal? If so please upload this somewhere for me.

0 Satnavman over 10 years ago

Now the situation has been proved,

As a moderator of the forum maybe SUSSAMB could upload the file for all to use, or arrange for Garmin Developers to correct their mistake and post an uncorrupted file for update.

0 JaVaWa over 10 years ago

SUSSAMB can report it to Garmin just like anyone else (including you), but his moderator powers don't go beyond that...

0 Satnavman over 10 years ago

Apologies for that, as a newbie to the forum I did not know the limitations or powers of a moderator.

I will indeed forward the information on Garmin Developers.

Hope this helps

MikeDozer / You have a PM

0 SUSSAMB over 10 years ago

For those who want timezone map v15 it's here https://www.dropbox.com/s/4dvri7ltz9cwrx9/gmaptz.img?dl=0

0 Former Member over 10 years ago

Thank you SUSSAMB! That worked perfectly. I'll notify Garmin of the fix since I emailed tech support already.

0 Former Member over 10 years ago

Well crud...

Took the steps that Satnavman outlined....

No joy here.

2595LMT

0 MikeDozer over 10 years ago

Works for me. I took old file from etrex20. Epix and Fenix 2 repaired

0 Former Member over 10 years ago

Just wanted to chime in and say thank you, this solution worked for me as well. My etrex 20 arrived Friday and of course the first thing I did was update to the latest, in my case 4.20. Found it odd that Basecamp should complain about a fresh device after a fresh update. Replacing the gmpatz.img was definitely key, the the other solution of simply removing the GarminDevice.xml didn't seem to help.