Garmin Basecamp is not starting anymore

Have any of you having this problem updated to the 4.2.3 version and does the problem continue to persist?

thanks.
this update(4.2.3) fixed the problem (here)

Hi,

I am still not able to install a new version or run an old version of Basecamp on Win 7 64bit.

.NET installed 3.5 and 4

Mapsource, training center work fine.

Any solution anyone please?
Best regards
---- Peter

I had a similar problem with BaseCamp not starting on my WinXP box.

I fixed it last year so I am not remembering everything that I did but the main problem was that my computer installed the latest update into my backup hard drive E:/, not C:/ drive.

My E:/ is a bootable mirror image backup so if C:/ crashes I just switch drives and have everything, all software and files, up and running except maybe the last few hours.
So I had 2 BaseCamp programs but the desktop link was for the C:/ drive which would not work even after multiple re-installs because the re-installs kept going to E:/. :mad:

I dug thru E:/ and found the BaseCamp.exe and started BaseCamp from there, performed a BackUp and placed a link on my desktop to the E:/ BaseCamp version.

That worked but very slow so after a few weeks I did another BackUp, uninstalled BaseCamp with "Add Remove Programs", NOT EVERYTHING, you want to keep the Backup files, went into C:/ > Program Files > Garmin > BaseCamp > and after looking thru the BaseCamp folder to make sure none of my rides were in there I deleted the entire folder.

I went to E:/ > Program Files > Garmin > BaseCamp > and renamed that folder Backup BaseCamp so the installer would not find it again but I still wanted to keep this working version just in case.

Deleted the desktop BaseCamp shortcut.

Went to the Garmin website and installed a fresh copy of BaseCamp and it worked. I checked C:/ > Program Files > to make sure it was there then started the new BaseCamp, performed a "Reinstall from Previous Version" and all my files appeared.

A real PITA but now BaseCamp finally works perfectly.

Hi

First here are my technical Specs:

Windwos 7 Home Premium 64 Bit
Basecamp 4.2.2

The first two weeks everything went perfectly. A couple days ago, my basecamp isn't starting properly, precisely it isn't starting at all. There is a notification, which says that there is a problem with the installation of microsoft .NET. I should uninstall all microsoft .NET frameworks and reinstall it.
I have the following .NET frameworks installed:

• Microsoft .NET Framework 4 Client Profile
  
• Microsoft .NET framework 4 Extended
  

and some language packages. I uninstalled all these packages and reinstalled it again, causing the same issue with basecamp. I also tried to uninstall additionally basecamp and reinstall it leading to the same problem.


It would be appreciated if someone could help me. Thanks in advance.

Hi, I have a similar problem Basecamp suddenly stopped working and it happened in the past couple of days.

My specs are this:
Windows 8,1 Pro with Media Centre 64 Bit
Basecamp 4.2.5 - Current version

I have tried all the solutions offered here, however .Net 4.x is inbuilt into Windows 8 so can only be activated / deactivate, the same goes for .Net 3.5. I have enven downloaded a fresh copy of Basecamp in case that was casuing a problem. Nothing works.

Fortunately this time I have all the maps & data backed-up so I am safe. If I can only access the data!

The ancient Mapsource still runs, so I am able to preserve my any future tracks etc.

Can anyone give me some advice, and more especially why this happened in the first place?

Thanks for any help & advice that can be given.

Best regards

Hello Ingrid,

Here is a guess.

Last year I did an automated upgrade on BaseCamp and it started working very slow and sometimes not at all.
I finally found the problem by right clicking the BaseCamp icon > Properties > Shortcut Tab > and looked at what it says in the window "Start in:".
I have 2 hard drives, main and backup, C:/ and E:/.
Somehow the automated Garmin update decided to put the new update in E:/ :confused: so check yours.

I fixed it by opening the C:/ version and E:/ version side by side. Transferred new tracks from E:/ to C:/. Deleted all BaseCamp from E:/. Downloaded the BaseCamp update manually from Garmin website and installed it making sure it showed C:/ drive.
Deleted Desktop shortcut icon to E:/ and made a new shortcut to BaseCamp from C:/ drive.

Hi Don,

Thanks very much for the response.

I checked it and found this was not the case.

Despite doing a search for the issue - probably due to the Law of Computer Forum Searches - I discovered the solution after you had posted. This turned out to be the solution - https://forums.garmin.com/showthread.php?80470-BaseCamp-does-not-start-quot-NET-quot-error-message.

Sorry for the delay in getting back to you, I was away for a few days.

Thanks & best regards

The following solution works for me:

I just found the error and a solution!
The following file was corrupt or damaged:
Folder: C:\Users\****\AppData\Local\GARMIN_Corp\BaseCamp.exe_Url_bzc2******\4.2.5.0
File Name: user.config
Damage Type: the file was 32 kB but completely empty (should contain XML code)
The solution:
1. Delete the file "user.config"
2. Start BaseCamp
3. A new file is generated by BaseCamp while BaseCamp starts

source:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/garmin-basecamp-net-error/c2f3cf3b-d4c3-46bf-b628-0b8cc597a0d4

Thx to JanDxxxxx

That's in the sticky https://forums.garmin.com/showthread.php?83232-Basecamp-does-not-start

The following solution works for me:

I just found the error and a solution!
The following file was corrupt or damaged:
Folder: C:\Users\****\AppData\Local\GARMIN_Corp\BaseCamp.exe_Url_bzc2******\4.2.5.0
File Name: user.config
Damage Type: the file was 32 kB but completely empty (should contain XML code)
The solution:
1. Delete the file "user.config"
2. Start BaseCamp
3. A new file is generated by BaseCamp while BaseCamp starts

source:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/garmin-basecamp-net-error/c2f3cf3b-d4c3-46bf-b628-0b8cc597a0d4

Thx to JanDxxxxx

Well thank you VERRY much!! :D:cool::)
This solution worked perfectly on my W7 64Bit pro. This damn ".NET"-Error kept me frustrated for weeks!

Regards from Switzerland :cool:

Check other folders if not working

If you've deleted the user.config file in the file, C:\Users\***\AppData\Local\GARMIN_Corp\BaseCamp.ex e_Url_bzc2***\4.2.5.0, and it still doesn't work, you may have a different version.

Look for any other BaseCamp.ex... folders in the GARMIN_Corp folder and delete the user.config file there and try restarting the program.