Can't sign in and Birdseye issue

Former Member over 13 years ago

i can't sign in with basecamp, though i can sign in to my.garmin.com without issues.

i also bought the birdseye subscription, but basecamp says i do not have an active subscription. does this take 24 hours or something to activate?

0 Former Member over 13 years ago

i figured out what my username was from the forum post, used that to sign it, works now

birdseye still says it's not active though

0 atlas_cached over 13 years ago

i figured out what my username was from the forum post, used that to sign it, works now

birdseye still says it's not active though

I can't use BirdsEye with BaseCamp unless I have my Activated GPSr connected...

0 Former Member over 13 years ago

Having the same problem

0 SUSSAMB over 13 years ago

Have you copied the BirdsEye files to somewhere within Basecamp? I have a separate folder that contains all my BirdsEye downloads. If they're not somewhere in My Collection BC can't read them :)

0 lrt over 11 years ago

I've have exactly the same issue. Basecamp asks for myGarmin userid and password, I povide those, password is not recognized and my account is being locked automatically.

0 SUSSAMB over 11 years ago

Sorry but I'm not clear what you've done. Do you have a device that qualifies for Birdseye downloads? If so with it connected are you able to download a demo area to Basecamp? You should be able to do that without a subscription and without 'logging in'.

0 Former Member over 10 years ago

I have the same problem with signing in and birdseye. I am really frustrated.. Hope Garmin folks solve this..

0 SUSSAMB over 10 years ago

This behaviour indicates an issue with your account, please contact Product Support by phone so they can assist you.

North America Support:

US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
Mon–Thurs: 8 a.m.–6 p.m.
Fri: 8 a.m.–5 p.m.
Central Time (closed holidays)

United Kingdom Support:

Freephone from UK landline: 0808 238 0000
Within UK: 0870 850 1242
Outside UK: +44 870 850 1242

For other locales please visit: www.garmin.com/support for contact details