Unable to launch BaseCamp

Former Member over 14 years ago

I recently installed BaseCamp on my Windows PC and it worked the first few times I used it. But now it does not. When I start the program I get the outline of the BaseCamp window and after a bit it says in the title bar [Not Responding] and I have to go to Windows XP task manager and kill the program. I have un-installed the software and rebooted and then re-installed it twice and that does not solve the issue. I'm guessing that when I un-install the software that it is leaving some corrupted files somewhere that I need to manually delete before re-installing, but I'm not sure where. (Just a guess) I can use MapSource just fine, but I can't download any of my BirdsEye imagery that I paid a subscription for.

Any help would be much appreciated.

DJ

Running Windows XP with Service Pack 3
1.8 GHz Processor
2 GB Ram
Video "card" is integrated Intel 965 Express Chipset

0 Former Member over 14 years ago

Try backing up the below paths and then deleting them before launching BaseCamp.

C:\Documents and Settings\<UserName>\Application Data\GARMIN\BaseCamp
C:\Documents and Settings\<UseName>\Local Settings\Temp\BaseCamp

0 Former Member over 14 years ago

Jumping on

I am having the same issue (BaseCamp 3.0.6) on a small netbook. If I do what NeoLite suggests above, then it does start fine, however it loses all the tracks etc. that I had. I tried organizing all the tracks, waypoints, etc. on a beefier machine, did a backup from BaseCamp (no BirdsEye data). After removing the directories that NeoLite suggests, start up BaseCamp, then do a restore, I can work with the data. However, once I have restored the data, and shut down, the next time it I try, it won't start up. Is this a resource issue? The netbook I am trying this on has Atom Z520 (1.3Ghz), 1GB Ram, 32GB SSD, GMA500 Graphics. Anything I can do to get this to consistently start without removing all the data first?

Rob

EDIT:
Here is the Win7 Error Report
Problem signature:
Problem Event Name: BEX
Application Name: BaseCamp.exe
Application Version: 3.0.6.0
Application Timestamp: 4c769ebe
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.4926
Fault Module Timestamp: 4a1743c1
Exception Offset: 0006c955
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 1033
Additional Information 1: 71aa
Additional Information 2: 71aa8f196e10c67a4c63cf711c39a11b
Additional Information 3: 0603
Additional Information 4: 0603543c19d2345ca0547f57303af85b

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0 batholith over 14 years ago

I have the same problem. If I delete the two folders given above, things are fine but I have no maps. If I restore, then I have the same issues. I can't backup from within the program as it doesn't launch so I have to cut and paste. I guess I will have to paste things one at a time and see what exactly is causing the problem. Very frustrating as I do have quite a bit of imagery.

0 Former Member over 14 years ago

If you have this issue, please get in touch with us directly by sending an email to [email][email protected][/email] with a link to this discussion.

0 batholith over 14 years ago

Thanks Neolite, I did do that and did get a reply from your colleagues. Essentially, it was the Birdseye imagery that was causing the problem and, apparently, the just released version of Basecamp has solved this issue.

Thanks for your interest.

If you have this issue, please get in touch with us directly by sending an email to [email][email protected][/email] with a link to this discussion.