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Content Expired

trill16

Garmin, can you PLEASE let us know ahead of time when Spotify is about to expire?? It is a pain to find out I expired content in my watch and need to "update" right before workout? How hard is it it to give me a week notice so I can do the update ahead of time? Thanks!

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  • +1 verified

     This should be posted in either Connect Mobile (with your specific OS, Android or iOS), Connect IQ, or your specific device for the best and fastest assistance. 

    We do appreciate all feedback from…

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  • 0

    Wow!  I guess you must have been pretty angry over the inconvenience of not having Spotify to workout by.  I don't understand the expectation that Garmin should notify you of a Spotify expiration though.  AFAIK, your watch is running a Spotify app which connects to YOUR Spotify account.  If anything, Spotify should be notifying you of an upcoming expiration.  Here's a thought:  Take personal responsibility for tracking your subscriptions expirations.  This event certainly didn't warrant your post in this unrelated Basecamp Windows forum.

  • 0 in reply to Peobody

    it is not a subscription expiration, you missed the point. Every so often Garmin watch requires you to relogin to Spotify within the watch so they can verify that your subscription is still active. My subscription did not expire - this validation occurs at most random times and the fix for making one of the biggest features of Garmin 7 (music) is very simple if you just think about making product for the people (you notify them ahead of time and give them time to do it). When I'm about to go on workout and content expires, I have to sit there for 30min for music content to update just so it will continue working.

  • 0 in reply to trill16

    You are right, I did miss the point.  Perhaps a post in the forum specific to the watch model would result in a more productive response than my knee-jerk reaction.  I apologize for it.

  • 0 in reply to Peobody

    No worries mate. I don't know where to post this between the watch and it being Spotify music app functionality that was set up through Garmin Express. This is why I posted it on the first place I could find, hoping to get attention of Garmin support.

  • 0 in reply to trill16

    Well it certainly has nothing to do with Basecamp!

  • +1

     This should be posted in either Connect Mobile (with your specific OS, Android or iOS), Connect IQ, or your specific device for the best and fastest assistance. 

    We do appreciate all feedback from our users for ways to improve experiences with our products, so in order for this to get to the right place and team to be heard, please submit this at https://www.garmin.com/en-US/forms/ideas/