Sending files error

Former Member over 15 years ago

A couple of things. First, whenever I connect my Oregon 550 to the PC, Basecamp gives me a "problem communicating with the Garmin device" error message. Nonetheless, the 550 still shows up on the left side of the window as an attached device. Second, whenever I send a file (track, waypoint, etc.) to the 550 via Basecamp, the file is sent to the "drive letter:\Garmin\GPX\Current" folder. When the gpx file is in that folder, the track or waypoint does not appear in the 550's waypoint or track manager. But, when I move the gpx file out of the "Current" subfolder and up into the "GPX" subfolder, everything works well. Is there a way to change the destination folder for Basecamp? It is a pain to have to send a gpx file and then manually move it so it can be seen in the track or waypoint manager.

Has anyone else encountered this a found a fix?

0 Former Member over 15 years ago

DESERTDWELLER

Regardless if you'd be willing to share the current error files here's a procedure that should preserve your data and eliminate the errors. Before beginning it would be a good idea to backup the content's of your device's Garmin\GPX folder in case there is data that is inadvertently lost.

1. Connect the device to the computer and start BaseCamp.
2. Select your unit from the top list under DEVICES.
3. From the File menu select Export and choose your device. Save the exported file to a convenient location (such as the desktop).
4. Shut down BaseCamp
5. Browse to the Garmin\GPX folder on your device using Windows Explorer.
6. Delete the contents of this folder including any subfolders.
7. Restart BaseCamp.
8. From the File menu select Import and choose the file saved in step 3.
9. After the import completes select the folder named Recently Imported from ZZZZ, where ZZZZ is the name of the file you just imported in step 8.
10. From the Edit menu select Send To and in the swing out menu choose your device.
11. Wait 10 seconds for the the transfer complete and shut down BaseCamp.
12. Safely eject your device from the PC.
13. Turn the device back on and verify that all information previously saved to the device is present.

I tested this with a device in the office and it eliminated the pop-up message. Please let me know if it works for you as well.

Thanks for this. This did work for the most part. All the data was restored, but my unit did not recognize the geocaches as geocaches, only as waypoints. I could see all the saved locations in waypoint manager, but none of the geocaches in the "Geocaches" menu. No big deal though as these were old so I just deleted them. The error message is gone though. Thanks.

0 Former Member over 15 years ago

Sorry about the geocaches not showing up in the right location on the device. I just checked and this is an error we had previously identified.

We hope to have this fixed in a future version of BaseCamp.

0 Former Member over 14 years ago

That error message means that there is an invalid GPX file in your device. In the case of the Oregon 550, that would mean that there is a GPX file in the Garmin/gpx folder that is possibly corrupt or is otherwise an invalid instance of the gpx schema. If you remove the invalid gpx from that folder, the message will go away.

Thanks this helped me as I had the same error message on my Montana 650t today! First I kind of freaked as the Montana didn't seem to want to start up anymore after I deleted the GPX files, but then after I disconnected the Montana from the laptop and switched off/on it worked and I saw that when I reconnected to the laptop, new GPX files were generated.

0 Former Member over 14 years ago

Communications Error

I don't know if this problem is the same as those above but every time I try to do a check for update on my map source I get a communications error. Does anyone have a fix for this?

0 Former Member over 14 years ago

I don't know if this problem is the same as those above but every time I try to do a check for update on my map source I get a communications error. Does anyone have a fix for this?

Currently Software Updates are not working, there is some issue with the Garmin servers. Use http://www8.garmin.com/support/mappingsw.jsp for now, you can still download the installer and update manually.