Trying to add a simple route in Basecamp. Then download to my Zumo. I have done hundreds over time. Now the "new route" icon has no response. It is grouped with new waypoint and new track. They don't work either.. Thought I would ask before deleting and reinstalling Basecamp. They still work on my laptop. So it is something with my desktop. Some setting or corrupt file?
Do you have a destination list/folder or My Collection selected in the top left pane? Try choosing different folders/lists. The only time those tools should be grayed out is when BaseCamp can't write to or find the storage location..
At times I have gotten a download from Garmin that was either corrupted or "beta" version for lack of a better term. Try removing and reinstalling with a fresh download of the installation program.
If that fails, I would contact Garmin Support by phone and have them walk you through a complete uninstall of their applications.
There is a user.config in a sub-folder of c: Users > "username" > AppData > Local > Garmin_Corp >> that might be responsible if it is corrupted and doesn't get removed during the uninstall.
