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BaseCamp longtime crash problem

Former Member
Former Member over 9 years ago
Hey guys,

I've been using Basecamp (with eTrex10) for a long time and right from the beginning I've had stability issues.

Starting on OSX 10.8 and (I think) BaseCamp 4.2.x (first version I was using), I get crashes about 19 times out of 20 when I either select a track and choose "View in Google Earth" or "Export selected data" (the two main functions I use Basecamp for).

Upgrading to 10.9.5 and Basecamp 4.4.7 (latest version), I still get the same behaviour. I just updated to Yosemite and again I still get the same behaviour. I've done all the obvious things, including completely trashing the app and all user data and preferences, reinstalling from scratch. I don't even need to restore my data - creating a quick track in BaseCamp after a vanilla install and selecting "View in Google Earth" will cause the same crash. Frustrating.

So I installed Basecamp 4.4.7 onto a different Yosemite machine, 10.10.3, restored my data into it, and the app does not crash on this machine, it performs as expected. That has 4GB of RAM, my main Macbook Pro (mid-2011) has 16GB.

The crashes are pretty much all the same, here's a crashlog except (I won't post the full thing here unless a dev specifically wants me to - I have been submitting crashlogs via CrashReporter):

--

Process: BaseCamp [2773]
Version: 4.4.7 (4.4.7)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: BaseCamp [2773]

Date/Time: 2015-05-13 16:08:54.649 +0100
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11
Anonymous UUID: A14C189E-5502-A159-CF25-89135AD6530D


Time Awake Since Boot: 7300 seconds

Crashed Thread: 27 Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue 0

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000fefff000

VM Regions Near 0xfefff000:
Stack 00000000bf76c000-00000000bff6c000 [ 8192K] rw-/rwx SM=COW
--> VM_ALLOCATE 00000000fefff000-00000000ff000000 [ 4K] rw-/rwx SM=COW
VM_ALLOCATE 00000000ffc00000-00000000ffc24000 [ 144K] rwx/rwx SM=PRV

Application Specific Information:

-- Export selected data crash:
Performing @selector(exportSelectedList:) from sender NSMenuItem 0x7aabbe80

-- View in Google Earth crash
Performing @selector(viewInGoogleEarth) from sender NSMenuItem 0x7f232770

Time: 16:07
Web app
Resident Memory: 1728MB, Virtual Memory: 64MB
Current Map: Global Map
Locale: en
Activity: Switching to Global Map

--

I'd love to be able to use BaseCamp without frustration. It's been like this for years now.
Anything else I can do?
  • 0 over 9 years ago
    Fix?

    Wurth, do you still have a link to the beta fix? I have been experiencing so many BC crashes since I got my new computer (13" retina MBP, 3.1 GHZ i7, 16GB) that it is un usable, which is a huge bummer, since I need this program daily.

    I worked with Garmin Mac software guys today for awhile to no avail...

    Thanks in advance

    Hey folks, please check if you have a private message from me. I have a few potential fixes for the problems you all were talking about in this thread that I need some volunteer testers for. Let me know if you are experiencing a bunch of crashes and don't have a message from me and would like to test the English only developer build....thanks!
  • 0 over 9 years ago
    Wurth, do you still have a link to the beta fix? I have been experiencing so many BC crashes since I got my new computer (13" retina MBP, 3.1 GHZ i7, 16GB) that it is un usable, which is a huge bummer, since I need this program daily.

    I worked with Garmin Mac software guys today for awhile to no avail...

    Thanks in advance


    Try using 4.5.0. It was released on Friday.
  • 0 over 9 years ago
    Try using 4.5.0. It was released on Friday.


    I'm still having problems with 4.5.0. I updated it as soon as it was out. I was hopeful as it mentioned something about fixing crashes...

    I've spent HOURS with Garmin mac software team. My problem seems to be linked to Birdseye Imagery.

    Any suggestions?

    Thanks in advance
  • 0 over 9 years ago
    I'm still having problems with 4.5.0. I updated it as soon as it was out. I was hopeful as it mentioned something about fixing crashes...

    I've spent HOURS with Garmin mac software team. My problem seems to be linked to Birdseye Imagery.

    Any suggestions?

    Thanks in advance


    You can check out my latest post on OpenStreetMaps causing problems in 4.5.0. That may help with what your seeing. If not, then you can post your crash log here and I can take a look.
  • 0 over 9 years ago
    crash report

    hello there Wurth.

    My crash report is about 8X's too long to post here. Can I PM it to you or email?

    I'm still having the crashing problem. even with 4.5.1

    I wonder if there is any evidence in the crash report that Birdseye TOPO has anything to do with the crashing?

    Thanks for your Time.

    Rob
  • 0 over 9 years ago
    hello there Wurth.

    My crash report is about 8X's too long to post here. Can I PM it to you or email?

    I'm still having the crashing problem. even with 4.5.1

    I wonder if there is any evidence in the crash report that Birdseye TOPO has anything to do with the crashing?

    Thanks for your Time.

    Rob


    Yeah, feel free to PM it to me and I'll take a look.
  • 0 over 7 years ago
    I have 2 macbook Pros, 2 iMacs a macbook air and a windows10 laptop, 1 MacBook Pro is brand-new, 1 iMac is brand-new and the others are different ages. Basecamp crashes regularly on every machine without exception, as soon as you plug in a Garmin product, ie feix 3, Fenix 5, Garmin camper 770, Oregon 600 or errex 30. with nothing plugged in it works on every machine but as soon as you plug in a piece of kit, it then crashes has always done so. Garmin make superb hardware but their software skills are sadly lacking.... every version of basecamp is flaky and I can only remember one version that resembled stable.. roundabout version 4.2

  • 0 over 7 years ago
    Must be a Mac thing, my BaseCamp has run perfectly for years.
  • 0 over 7 years ago
    I have 2 macbook Pros, 2 iMacs a macbook air and a windows10 laptop, 1 MacBook Pro is brand-new, 1 iMac is brand-new and the others are different ages. Basecamp crashes regularly on every machine without exception, as soon as you plug in a Garmin product, ie feix 3, Fenix 5, Garmin camper 770, Oregon 600 or errex 30. with nothing plugged in it works on every machine but as soon as you plug in a piece of kit, it then crashes has always done so. Garmin make superb hardware but their software skills are sadly lacking.... every version of basecamp is flaky and I can only remember one version that resembled stable.. roundabout version 4.2



    I've been plugging Garmin GPSes into Macs for a lot of years and have never run into anything like what you describe. Are you using a USB hub? Does the crashing happen with different USB cables? What happens if you mount the GPS and verify in the Finder that it can be seen BEFORE you launch Basecamp? Any difference? Are there other external devices (USB drives, for example) connected to your Macs when using Basecamp? If yes, have you tried un-mounting and un-plugging them?

    -dan
  • 0 over 7 years ago
    Experiencing sudden crashed of BC from time to time. I can't figure out a pattern so far.

    @SUSSAMB: I'm also on Mac. And even it might be a Mac-Thing it needs to addressed and hopefully get resolved.