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BaseCamp longtime crash problem

Former Member
Former Member over 10 years ago
Hey guys,

I've been using Basecamp (with eTrex10) for a long time and right from the beginning I've had stability issues.

Starting on OSX 10.8 and (I think) BaseCamp 4.2.x (first version I was using), I get crashes about 19 times out of 20 when I either select a track and choose "View in Google Earth" or "Export selected data" (the two main functions I use Basecamp for).

Upgrading to 10.9.5 and Basecamp 4.4.7 (latest version), I still get the same behaviour. I just updated to Yosemite and again I still get the same behaviour. I've done all the obvious things, including completely trashing the app and all user data and preferences, reinstalling from scratch. I don't even need to restore my data - creating a quick track in BaseCamp after a vanilla install and selecting "View in Google Earth" will cause the same crash. Frustrating.

So I installed Basecamp 4.4.7 onto a different Yosemite machine, 10.10.3, restored my data into it, and the app does not crash on this machine, it performs as expected. That has 4GB of RAM, my main Macbook Pro (mid-2011) has 16GB.

The crashes are pretty much all the same, here's a crashlog except (I won't post the full thing here unless a dev specifically wants me to - I have been submitting crashlogs via CrashReporter):

--

Process: BaseCamp [2773]
Version: 4.4.7 (4.4.7)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: BaseCamp [2773]

Date/Time: 2015-05-13 16:08:54.649 +0100
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11
Anonymous UUID: A14C189E-5502-A159-CF25-89135AD6530D


Time Awake Since Boot: 7300 seconds

Crashed Thread: 27 Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue 0

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000fefff000

VM Regions Near 0xfefff000:
Stack 00000000bf76c000-00000000bff6c000 [ 8192K] rw-/rwx SM=COW
--> VM_ALLOCATE 00000000fefff000-00000000ff000000 [ 4K] rw-/rwx SM=COW
VM_ALLOCATE 00000000ffc00000-00000000ffc24000 [ 144K] rwx/rwx SM=PRV

Application Specific Information:

-- Export selected data crash:
Performing @selector(exportSelectedList:) from sender NSMenuItem 0x7aabbe80

-- View in Google Earth crash
Performing @selector(viewInGoogleEarth) from sender NSMenuItem 0x7f232770

Time: 16:07
Web app
Resident Memory: 1728MB, Virtual Memory: 64MB
Current Map: Global Map
Locale: en
Activity: Switching to Global Map

--

I'd love to be able to use BaseCamp without frustration. It's been like this for years now.
Anything else I can do?
  • 0 over 10 years ago
    So it's machine specific then. I had a similar issue a few years ago with a Toshiba laptop, eventually traced to an incorrect video driver installed by Toshiba. Hopefully someone can make sense of your crash report as I'm afraid I can't.
  • Former Member
    0 Former Member over 10 years ago
    So it's machine specific then.


    Yep, and it's not a data corruption issue as it happens without my data, and I can load my data into the "good" machine and it still works fine.

    Going to try a new fresh user account and check the behaviour...
  • Former Member
    0 Former Member over 10 years ago
    Hello Desperable,

    I cannot understand the crash report either....BUT....

    I had problems with a BaseCamp installation for almost a year. Somehow I had managed to install the software onto my backup hard drive E:\ :p

    After getting everything back on my C:\ drive I was amazed how well BaseCamp ran. :D

    If you have 2 drives make sure the desktop icon points to your C:\ drive.
  • Former Member
    0 Former Member over 10 years ago
    After getting everything back on my C:\ drive I was amazed how well BaseCamp ran. :D
    If you have 2 drives make sure the desktop icon points to your C:\ drive.


    Thanks, but this is the Mac forum...

    Update: No change in a new user account - still get the same crashes.
    I'm going to try a fresh vanilla OSX install on a different drive and see how we go with that, to try to rule out some kind of software incompatibility..
  • Former Member
    0 Former Member over 10 years ago
    Sorry....I had no idea that Mac could not have 2 drives.
  • Former Member
    0 Former Member over 10 years ago
    Sorry....I had no idea that Mac could not have 2 drives.


    I have 7 drives hanging off my Mac as I type this.

    Applications really only get installed on the system drive on the Mac platform, and everything is where it should be here.

    This is unfortunately a very Mac specific crash that only happens on my (otherwise very stable) system. It seems to be either a problem BaseCamp is having with my hardware configuration, or BaseCamp is having a clash with some other installed software perhaps.

    Anyway, I was hoping that maybe a developer or someone who'd seen something like this before could weigh in with some practical things I could do - as it is it seems I'm a bit stuck on my own to see if I can figure it out.

    I'll update the thread if I find anything and can get BaseCamp to be stable for me - if anyone has any other ideas, I'd appreciate it!

    Also - after BaseCamp has crashed and you run it again, after the "Error Detected: BaseCamp crashed would you like to submit a report" dialog is ok'd, BaseCamp has two Help menus - what's the dealio with that?!

  • Former Member
    0 Former Member over 10 years ago
    Ok, even when I run the MBP in Safe Boot mode, where no other software or utilities are running, BaseCamp still crashes the same way, indicating that it is not a software conflict.

    Are any other BaseCamp users out there running it successfully on a MBP with 16GB of memory? I don't really want to have to physically disassemble my MBP and remove memory just to see whether I still get the crash with 8GB of ram....
  • Former Member
    0 Former Member over 10 years ago
    I'm having almost the same issue with the BC crashing on my MBPR Retina Late 2013 with 16Gb of RAM installed.
    But in my case Basecamp crashes even when i'm not doing anything, just keep it open and suddenly crash, bum, bang it's showing the dump screen. In some cases it crashes when I'm zooming in - zooming out, in some cases it crashes when I'm just dragging the map but I can assure that about 19 out 20 runs - ends up with crashing.
    It's really frustrating ...

    One more thing I mentioned - on my second computer iMac 27,5 with 16Gb RAM Late 2011 - it crashes but not so often, while it was installed the same way and the same BC DB being used on it ...
  • Former Member
    0 Former Member over 10 years ago
    Thanks for the report - appreciated - so that's three 16GB Macs where BaseCamp is crashing a lot (no idea whether it's related to my issue but is interesting all the same) and one 4GB Mac from the same period where BaseCamp appears stable (I have only used it to see whether I could duplicate my crashes, so haven't really used it much, but performed the same operations on the same data that cause me problems on my main machine).

    And yes, it is frustrating indeed :(

    Can you post a sample of your crash log (like I did above) would be interesting to see if it's a similar or related crash...
  • 0 over 10 years ago
    I've got a 16GB Mac here where BaseCamp never crashes...

    Sorry....I had no idea that Mac could not have 2 drives.


    You can have many (like desperable wrote), it's just that on the Mac the (silly) concept of drive letters doesn't exist.