I know this has been questioned and answered many times but I still can find a definite answer.
I have the Edge 800 running the latest firware/software with the latest Europe City Navigator NT 2011 on an SD card. Genuine Garmin map, not a copy or downloaded via torrent etc. My Mac has all the latest Garmin software including what is rapidly turning out to be my nemesis, Basecamp.
By all accounts I should just be able to plug my Edge into my Mac and view the detailed maps on the SD card in Basecamp. But I can't!
I've contacted customer support who told me to do the above and leave it for a while as the first time load could be lengthy. I left it for hours but no joy.
It's as though Basecamp can't see the SD card in my Edge 800.
When I plug my Edge into my Mac it mounts the unit as a drive called Garmin and the SD card as a drive called untitled.
I can see all the files in both 'drives' in Finder including the all important GMAPSUPP.IMG file on the SD card which I presume is my City Navigator map.
Basecamp can see the Edge 800, it shows up on the left hand column along with the Intl. Autoroute map which is on the Edge (very basic world map) but no sign of the installed SD card and the map on it.
I've left the Edge plugged in as advised for ages but still no sign of any City Navigator map moving anywhere.
It's driving me nuts as I'm really pleased with the Edge as a whole but I want to plan my own routes the way you should be able to with Garmin's software.
Somebody please help! :(