M1 Mac mini ( Sonoma 14.5) cannot see GPSMAP 67

I have connected the device to one of the ports on the Mac mini (eg not via a hub) and tried multiple cables.   Basecamp cannot see the device.   Any ideas?

It's remarkable to spend a LOT of money on a new device and discover that the software support is truly awful.  Do Garmin WANT their customers to hate them?