basecamp won't recognise camper 795

Despite following instructions about changing file permissions in in Sonoma 14.2.1 and rebooting basecamp WILL NOT see my new Camper 795, but I have been fine with Express updating all the maps when the machine arrived. I HAVE installed the latest Bascamp version Version 4.8.13 (4.8.13)

0 JaVaWa 9 months ago

Did you shutdown Express completely? On the Mac only one program can access a device via MTP, it blocks other programs. Disable background activity and starting automatically in the settings of Express.

0 sonata31 2 months ago

Hello
My Garmin Camper 795 is not recognized by BaseCamp
Latest version of BaseCamp, latest version of MacOS, I updated the Camper 795, it is recognized by Garmin Express, I was able to install the Camper 795 map on my Mac
On BaseCamp the GPS is displayed at one point then it disappears
Thanks for your help
Louis

0 SUSSAMB 2 months ago in reply to sonata31

As explained above, you need to ensure programs such as Express aren't running in the background which would prevent BaseCamp seeing the device.

0 sonata31 2 months ago in reply to SUSSAMB

Hello
It seems that this is a problem related to Mac Studio, everything is ok on my MacBook
Thanks for your help
Louis