Basecamp can't find my watch

basecamp will not find my Fenix 6 pro, the transfer options in Basecamp are greyed out when my watch is connected. Garmin express works fine

Top Replies

CYCLE_PASSION over 3 years ago +1

Same here. I already tried:

- restart the Fenix 6 Pro solar

- restart Mac

- uninstall Basecamp (Library entries included)

- checked the usb accessibility settings of catalina for basecamp like in the support…
Garmin-Andrew over 3 years ago +1 suggested

7087328 CYCLE_PASSION

It sounds like you both are experiencing the same issue. One thing to check is that when using BaseCamp, all other applications that may be communicating with the device are closed…
J8no 7 months ago +1

What worked for me:
I had closed Garmin Express, but it was still running in the background. If you look up at the grey bar with bluetooth, Wifi, battery, etc - the Garmin Triangle was still up there and…

All Replies

0 CYCLE_PASSION over 3 years ago

Same here. I already tried:

- restart the Fenix 6 Pro solar

- restart Mac

- uninstall Basecamp (Library entries included)

- checked the usb accessibility settings of catalina for basecamp like in the support pages described

The same Fenix works fine on the same mac with the same cable in a windows installation on parallels desktop

The same Fenix works fine on another windows Computer with the same cable

My Edge 1030 works fine on the same mac

0 Garmin-Andrew over 3 years ago

7087328 CYCLE_PASSION

It sounds like you both are experiencing the same issue. One thing to check is that when using BaseCamp, all other applications that may be communicating with the device are closed, particularly Garmin Express. Also, if you haven't, please make sure permission settings are configured correctly on your Mac according to Garmin BaseCamp Not Detecting Devices on Mac Catalina 10.15.

I've sent you both PM's to collect some information so we can investigate this further.

0 J8no 7 months ago

What worked for me:
I had closed Garmin Express, but it was still running in the background. If you look up at the grey bar with bluetooth, Wifi, battery, etc - the Garmin Triangle was still up there and after I closed this Basecamp could find my Fenix 6

0 4188572 6 months ago

I've had similar issues before. Make sure you've got the latest Basecamp version and try restarting both Basecamp and your computer. Sometimes a good old reboot helps with these wonky connections. If it still doesn't work, reach out to Garmin support.

0 1537287 6 months ago

after updating the software, the watch cannot find the exercise program located on the mac.