iOS 9: Basecamp Mobile App crashs

Spoke today with Garmin Support in the UK. Basically their standpoint is yes they know there's a problem with the App which they are looking into (which is why it's been withdrawn from the App Store) but since the App is free of charge they feel no obligation to commit ! to fixing it and even if they do they're not prepared to give a timeframe. When asked about the justification for marketing new devices with Bluetooth support as a feature when the App that is essential to that support is not working they said the Bluetooth support is for noticifications (email, text messages etc.) and that any other useful 'by-products' such as being able to load tracks using bluetooth are just a nice-to-have and not gauranteed as part of the devices functionality :-((

Please ask Garmin in UK why the Garmin Oregon 6x0 have Bluetooth support???

Currently you can use the Bluetooth support for nothing!!

Judging by all the information I've gathered in the last few days it would seem that a large part of the Garmin handheld customer base is extremely disatisfied and frustrated with many issues relating to the bluetooth support. What surprises me is that a company of Garmin's size and reputation does not feel inclined to make some sort of statement to appease those frustrated customers. Interestingly when I mentioned this to customer support on the phone and referred them to the many scathing comments in the various forum threads I was told that Garmin is not the administrator of the forums (they're more or less outsourced) and does not even necessarily monitor them in any regular or active manner. Garmin simly hosts the forums in order to give their customers an opportunity to exchange ideas (complaints ;-) ).

The only conclusion I can draw from all of this is that Garmin is not the slightly interested in customer satisfaction which leaves me asking the question how has this company manged to maintain it's leading position in the market or even survive at all ?!

This morning from GARMIN
Hey there, Ale. The Basecamp Mobile application for iOS has been removed from the App Store. At this time, we do not have any plans to update the application. If you'd like, you can suggest an update by submitting a request to http://bit.ly/1vGSTPv for review by our developers. -LB

Great job garmin:mad:

Really sucks, if it's true...

Great job garmin:mad:

Really sucks, if it's true...

My gut feeling says ... that is the truth which is an absolute disgrace and leaves me speechless !

Anybody got any good ideas as to how we could make our feelings as a group known to Garmin and put any sort of pressure on them (because they're certainly not reading this forum !) ? I guess we could all go to Abe's link and put in the same request to update Basecamp but I have my doubts as to what that would achieve.

Same here in Germany.

this is the german support answer, i try to translate for you all:

"vielen Dank für Ihre Anfrage.

Wir müssen Ihnen leider mitteilen, dass die BaseCamp Mobile App mit dem Update auf IOS 9.0 nicht mehr kompatibel ist und zum aktuellen Zeitpunkt auch kein weiteres Update in Planung ist. Unser aktueller Fokus liegt in der Weiterentwicklung der Garmin Connect Mobile App. Hier sollen perspektivisch auch Funktionalitäten der BaseCamp App integriert werden, von denen dann sowohl Android als aus IOS Nutzer profitieren werden. Detaillierte Informationen zu diesen Erweiterungen und auch Verfügbarkeiten können wir gegenwärtig noch nicht geben.

Aktuell prüfen wir die Möglichkeit die Kompatibilität der Garmin Connect Mobile App auf die Oregon 6xx Serie zu erweitern"

in english
"thank you for your request.
We regret to inform you that the Basecamp Mobile App with the update to IOS 9.0 is no longer compatible and at the current time is no further update in planning . Our current focus is on the further development of the Garmin Connect Mobile app . Here are perspective be integrated functionalities of the Basecamp app of which then both Android will benefit as from IOS users . Detailed information on these enhancements and also availability, we can not give at present .

We currently consider the possibility to extend the compatibility of Garmin Connect Mobile app on the Oregon 6xx series" (translated with google translater)"

this is great.. i cancelled my amazon-order... no oregon 600 until this problem will be fixed

Stef

From garmin italia

Ale....dolomiti:
Buongiorno. Basecamp App è sparita dall'apple store e con aggiornamento IOS 9 non funziona collegamento in BT con dispositivo Oregon 600. Verrà risolto qualcosa? Grazie

GARMIN ITALIA
Ciao Ale. Garmin BaseCamp mobile non è ulteriormente disponibile. Ti invitiamo ad utilizzare l'applicazione Connect Mobile. Grazie per averci contattato!

Ale....dolomiti:
Scusate ma avete provato Connect Mobile su Oregon 600? Non funziona.
E quello che è triste è che hanno fatto lOregon con il collegamento BT per caricare e condividere tracce e poi non fanno aggiornamento di applicazione.
Sarebbe corretto scrivere che:
il BT non serve a nulla
Dal sito GARMIN togliere il link alla App di base camp
Nel forum UK state facendo brutta figura.
Peccato.

Well at least we finally got a clear statement from Garmin. Now we can only hope that we get the Garmin Connect update as soon as possible and that it provides the funtions we've now lost from Basecamp.

... and in the meantime while we're waiting my suggestion would be .... DON'T order any more Garmin devices, RETURN any that can still be returned and tell the rest of the GPS community to do the same by whatever means possible (blogs, forums, FB, word of mouth, etc. etc.) !

Garmin UK and US web sites still reference Basecamp mobile in the advertising

I have just logged a call with Garmin in the UK about this as the web site still states Basecamp mobile can be used!

Relive Your Journeys
The BaseCamp mobile Mobile app lets you supplement the Oregon 600 series handheld with the power of your smartphone*. Easily manage and share the waypoints, routes and tracks you've logged on your trail-hardened device. Simply sync the Oregon with your smartphone* to download your data using Bluetooth 4.0 wireless technology. You can upload this trip data to your Garmin Cloud account; the private online storage data centre and access from anywhere. This data can later be used to create your very own Garmin Adventure which allows you to brag to your buddies about your travels or let fellow explorers follow in your footsteps.