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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • 0 over 5 years ago in reply to Former Member

    We are actively looking into multiple issues that users have reported and apologize for the inconvenience in the meantime. 

  • Former Member
    0 Former Member over 5 years ago

    Hi everytime I go to log in the spotify says the username or password are incorrect but they aren't could you help me with this ??

  • Former Member
    0 Former Member over 5 years ago

    Spotify was downloaded successfully in IQ but is not visible anywhere on my Vivoactive 3 Music. Android phone. In a private wifi network.

  • Former Member
    0 Former Member over 5 years ago

    I'm also trying to download the app but I can't, I have 5x plus.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    SAME!

    I have a Motorola g6 phone. 

    The phone apps all show that Spotify is downloaded and ready. The watch has no signs of Spotify at all.

  • Former Member
    0 Former Member over 5 years ago

    After i sign in to spotify using my phone, on my fenix 6 there is an image of "IQ!". I can't do anything at this point.

    Using Gakaxy Note S10+.

    This is the first time I tried spotify.

  • 0 over 5 years ago

    There are multiple issues that have been reported by users regarding the Spotify Connect IQ app and we wanted to let you all know that we have been reaching out to users to gather detailed information and we will continue to do so going into next week. We are actively investigating the root causes of customers' issues and hope to have more information on how to resolve this very soon. Thank you all for your patience as we continue to work with you and resolve these disruptions. 

  • Former Member
    0 Former Member over 5 years ago
    • What is happening? (e.g. failing during setup, sync failure, playback failure, etc.) - IT WONT ALLOW ME TO DOWNLOAD SPOTIFY ON CONNECT IQ 
    • What kind of phone are you using? I PHONE XR
    • Android or iOS? IOS
    • What kind of headphones are you using? HAVENT GOTTEN THAT FAR YET
    • What Garmin Device do you have? VIVOACTIVE 4
    • What firmware version do you have on your watch?
    • When was the last time Spotify worked correctly? NEVER HAS
    • Does the problem only happen with a specific Audio File? NO
    • Are you using a Public Wi-Fi connection?- PRIVATE
  • Former Member
    0 Former Member over 5 years ago
    • What is happening? (e.g. failing during setup, sync failure, playback failure, etc.) WONT LET ME DOWNLOAD SPOTIFY
    • What kind of phone are you using? I PHONE XR
    • Android or iOS? IOS
    • What kind of headphones are you using? NONE YET BC O CANT EVEN DOWNLOAD SPOTIFY
    • What Garmin Device do you have? VIVOACTIVE 4
    • What firmware version do you have on your watch? DONT KNOW JUST BOUGHT IT
    • When was the last time Spotify worked correctly? NEVER
    • Does the problem only happen with a specific Audio File? NO
    • Are you using a Public Wi-Fi connection? PRIVATE
  • Former Member
    0 Former Member over 5 years ago

    i Have set up and downloaded songs to my watch, was working previously however now when I select a playlist to play it returns to the [music] home screen completely blank with no song playing. Hitting the ‘play’ button does nothing either.