This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • 0 over 5 years ago in reply to Former Member

    Do you receive any sort of error message when you attempt to play a song through Spotify? Your description does not allow us to determine exactly what is happening, so any additional information you could provide would greatly help us. 

  • 0 over 5 years ago in reply to Former Member

    Did you try to install Spotiy with the Garmin Connect Mobile app, or through the Connect IQ Store app? Also, which model of vivoactive do you have specifically?

  • 0 over 5 years ago

    My Garmin forerunner 645 music watch will not sync with Spotify when charging. I cannot get the Spotify app to update in IQ. My wifi connection is good. 

  • 0 over 5 years ago in reply to 4510367

    Can you try to install any available updates for the Spotify app by viewing your device's music settings in Garmin Connect Mobile?

  • Former Member
    0 Former Member over 5 years ago

    Hello again. I have a Venu and the Spotify app is showing in both apps as ‘installed’ however there is no one to log in and there is nowhere to click on it etc. In Connect it just says ‘View in store’ and in IQ it flips between saying installed and download and again there isn’t anywhere to sign in and it keeps having a red error message. I have tried it on home WiFi and 4G. Thanks. 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    This is exactly what is happening to me except I have a vivoactive 4s

  • Former Member
    0 Former Member over 5 years ago

    MANAGED TO GET SPOTIFY PLAYLISTS BACK ON VIVOACTIVE 3 MUSIC AFTER RECENT UPDATE: disappointed to discover after 6/3/20 Spotify Update that my Spotify Playlist had disappeared from Garmin watch and when I tried to add music/playlists it showed a message to ‘Connect to Garmin Express to add music via computer’ which makes me think it reverted to default manual add music mode instead using Spotify after updates.

    I had lost the ability to add playlists via the ||/  route on the music widget. After checking Wi-Fi set up was working correctly, syncing through Connect app and checking Spotify app was still installed through Garmin IQ Store app and making sure everything was installed and watch up to date including android or iOS on phone and Spotify on phone etc .... still no joy :( 

    WHAT WORKED: 

    1. Press and hold the watch screen (for vivoactive music 3) until the menu appears 

    2. Scroll down to 'Settings‘

    3. Select 'Music' 

    4. Select 'Music Providers' 

    5. Select 'Spotify' 

    6. Scroll down to 'Update Downloads'  or add music if you haven’t already

    7. Return to main screen on watch - scroll to music widget and your playlists should be back on the widget to play 

     

    Garmin please fix bugs with future updates or make it clear how to regain access to Spotify in future as this was the ONLY reason for purchasing this watch

    Previously - before update it failed to sync playlists often due to “poor WiFi connection” despite being in good range to resolve this just repeated the download / sync a few times and it seemed to work 

  • Former Member
    0 Former Member over 5 years ago

    Error message while syncing.

    Iphone10

    Aftershocks 

    645 music

  • 0 over 5 years ago

    I havent been able to play my spotify playlists for at least a week.  The playlist shows on my watch, forerunner 945, but when I go to play screen, it is blank.  I've tried updating the playlist, deleting and re downloading the playlist, installing spotify.  Nothing works.  The #1 reason upgraded from the 735 to 945  was music functionality.  If anyone has experienced this issue and figured out how to resolve would love to hear it!

  • 0 over 5 years ago in reply to ChrisWard1

    Hi The suggestions in the following article may help you get your headphones paired to your watch.I Am Having Bluetooth Headphone Connection Issues with My Watch. I would also recommend making sure the software on your watch is up to date (Installing the Latest Software to Your Fitness Device) then attempt pairing again. If your headphones are paired to another device, like your smartphone, it may help to remove the headphones from the other device before attempting to pair with your watch again. If they still aren't pairing, please contact Product Support so we can help more directly.