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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • 0 over 5 years ago in reply to Garmin-Andrew

    I have the same problem, and I have the latest Google Play version of Garmin Connect installed. 

    The workaround does not work in my case. I am happy to share logs with you.

  • 0 over 5 years ago in reply to dejanh

    Hi , Thank you for sharing your findings, I'm sorry for the frustrating experience getting Spotify set up on your watch. It would be helpful to get the logs from Garmin Connect App on your Android phone so we can investigate if you're willing to share. I have sent you a PM.

  • 0 over 5 years ago in reply to mirko.s

    Hi , Thank you for sharing your experience, I'm sorry for the trouble getting Spotify setup. We appreciate you being willing to share the logs, I have sent you a PM. 

  • Former Member
    0 Former Member over 5 years ago

    Cannot login to spotify.  get "There was a problem getting you signed in!" error from garmin connect.

    phone: nexus 3 (android)
    watch: fenix 5 plus
    firmware: 11.0 (b5fa0cf)
    garmin connect version: 4.29 (latest available on play store)

  • 0 over 5 years ago

    I was having problems as documented below, but after deleting all playlists, logging out, and re-adding back one playlist, the sync complete successfully EXCEPT it is not syncing all of the songs (misses a few).  I have <400 songs, device is not full.  

    ==========

    What is happening: Spotify Update Songs via WiFi initiates and syncs until ~ 50%, then I get "Sync Failed" error.  I tried deleting all playlists, signing out, signing back in, and syncing one playlist with ~400 songs.  

    What kind of phone: iPhone 8 13.4.1

    Android or iOS: iOS 13.4.1

    What kind of headphones are you using: Plantronics BBFIT3150.  I do not have a problem streaming music from watch to BT Headphones.

    What Garmin Device do you have: Vivoactive 3 Music

    What firmware version do you have on your watch: 5.60

    When was the last time Spotify worked correctly: Don't know.  Possibly with or before firmware 5.50

    Does the problem only happen with a specific Audio File: No

    Are you using a Public Wi-Fi connection: No using home WiFi, no changes since sync has worked.