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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • Former Member
    0 Former Member over 5 years ago in reply to 4149788

    Hi - here's how I got mine fixed.....

    1. synced the watch with Garmin Express (connect to laptop)

    2. "forgot" and then re-associated the watch with my wifi network

    3. uninstalled Spotify in Garmin Express, then re-installed it

    4. Disconnected watch from laptop

    5. Using the Garmin mobile app, went into Music section, clicked on Spotify

    That kickstarted the Spotify signup process. I signed in as normal and after a couple of minutes was able to access all my playlists in Spotify (had to wait couple of minutes for these to become available though)

    I've had to re-download all my playlists to the watch but otherwise all seems fixed.

    Good luck!

  • 0 over 5 years ago in reply to Former Member

    Thank you for sharing what worked, we appreciate your feedback!

  • 0 over 5 years ago

    After spending considerable time struggling with trying to connect the Spotify app to my new Fenix 6 Sapphire watch on my Samsung S20 Ultra (Android), I managed to find a workaround that I believe may also shed light to Garmin on how to resolve the issue of the persistent pop-up. Any attempt to connect to Spotify via Garmin Connect on an Android device results in a failure to connect to Spotify with the only prompt offering options to "Cancel" and "Retry". Pressing "Retry" never lets one actually enter credentials, while pressing "Cancel" quits the connect operation. This causes a blocking state with no way to bypass it.  

    The only way the problem can be bypassed is by using an iPhone with the latest version of Garmin Connect app posted in the App Store and connecting to Spotify from there first. Currently the App Store version of Garmin Connect sits at 4.29.1.1 so I would say that the app must be at minimum this version for it to work. The Android version of Garmin Connect likely does not work regardless of the device because the Play Store app is still only at version 4.29. I have tested three Android devices, Pixel 4 XL, Samsung S20 Ultra, and Samsung Note 10+ and none of them are able to connect to Spotify using version 4.29 of the app posted in the Play Store. iPhone 11 Pro running latest version of iOS and Garmin Connect version 4.29.1.1 worked immediately and connected without issues. 

    Edit: Just wanted to add that the persistent blocking pop-up issue is not just affecting Spotify on Android. It is also affecting Samsung SmartThings integration for the watch. Once again, moving to the iPhone and using the app from the Apple App Store on iOS enabled me to bypass the issue. I am 100% certain now the problem is with the outdated Android Play Store app. 

  • 0 over 5 years ago in reply to Garmin-Andrew

    I have the latest version of Garmin Connect app from the Play Store and this issue remains. Last update in the Play Store was 31 March 2020, so are you sure you have released a working update for Android phones? It doesn't look like it to me as I still have the persistent login screens... 

  • 0 over 5 years ago in reply to 3400046

    They didn't. The latest release in the Google Play Store is 4.29 and has this issue. The latest release in the Apple App Store is 4.29.1.1 and does not have this issue. The Play Store app needs to be updated. 

  • 0 over 5 years ago

    Syncing Spotify 90% Compete then Failure to Sync (Some files could not download. Try again to complete) This happens with multiple playlists I have a small playlist with 7 songs to test

    Google Pixel 3

    Android latest updates

    Bose soundsport

    Fenix 5 Plus

    Software Version 11

    About 8 months ago

    No occurs on all spotify syncs

    Using Private Wifi (same wifi as in the past)

    I do not get any of the sign in issues reported. The installation process is pretty straight forward.

    I've tried all the tricks without success. Factory reset watch, clears spotify cache, reinstall Garmin Connect and Spotify. Used Garmin Express to uninstall spotify and reinstall, using alternative wifi access points, including hot spot from phone.The only thing I haven't tried yet is using Apple instead of Android to see if there is a difference.

  • 0 over 5 years ago in reply to pacusi

    Update: Going down the IOS route did not work. What ended up working for me was using the IOS hotspot instead of the Android Hotspot or Home Wifi.

    This makes no sense at all to me. But I was able to sync a test playlist of 7 songs and also another proper playlist of 70. 

    I reinstalled and paired Garmin Connect and Spotify to the watch and was able to Sync a playlist with 40 songs using my iPads HotSpot.

    Still puzzled as to why the IOS hotspot worked and my home wifi / android hotspot failed?

  • Former Member
    0 Former Member over 5 years ago

    I am trying to set up the Spotify app on a new watch - I have downloaded the iphone app in Connect IQ and the watch recognised that Spotify is the music provider (won't let me change it) but I get no prompt to login to Spotify.  I have tried uninstalling all the apps and starting again and nothing changed.  Now I can't uninstall at all.  

  • Former Member
    0 Former Member over 5 years ago

    I am trying to set up the Spotify app on a new watch - I have downloaded the app in Connect IQ and the watch recognised that Spotify is the music provider (won't let me change it) but I get no prompt to login to Spotify.  I have tried uninstalling all the apps and starting again and nothing changed.  Now I can't uninstall at all.  

  • 0 over 5 years ago in reply to Former Member

    Hi Former Member, Are you getting any specific error messages when setting up Spotify? If so, please let us know and I'm happy to help. Otherwise, please use the troubleshooting steps in  I Am Having Issues with Spotify on my Garmin Watch and if you're still experiencing issue, please contact Product Support.