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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • 0 over 5 years ago in reply to Former Member

    I'm sorry the workaround did not work for you. This issue will be fixed in a new version of Garmin Connect App coming soon. We are sorry for the inconvenience and appreciate your patience. 

  • 0 over 5 years ago in reply to Former Member
    The issue with the error message "There was a problem getting you signed in" will be fixed with the release of a new version of Garmin Connect App coming soon.
    Some users have been successful with the work around of tapping "Cancel," then opening Spotify on the watch to access music.
    We are sorry for the inconevience and frustration and thank you for your patience.
  • 0 over 5 years ago in reply to bojomario

    Thank you for reporting that the workaround with tapping "Cancel" worked for you. We appreciate your feedback and input!

  • 0 over 5 years ago in reply to Former Member

    Thank you for reporting that the workaround with tapping "Cancel" worked for you. We appreciate your feedback and input!

  • 0 over 5 years ago in reply to Former Member
    Thank you for your feedback, we are sorry for the frustrating experience with your new watch.The issue with the error message "There was a problem getting you signed in" will be fixed with the release of a new version of Garmin Connect App coming soon.
    Some users have been successful with the work around of tapping "Cancel," then opening Spotify on the watch to access music.
    If you are experiencing a different issue or error message please let us know so we can provide further recommendations. 
  • 0 over 5 years ago in reply to Former Member
    Thank you for your feedback, I'm sorry for the frustrating experience. The issue with the error message "There was a problem getting you signed in" will be fixed with the release of a new version of Garmin Connect App coming soon.
    Some users have been successful with the work around of tapping "Cancel," then opening Spotify on the watch to access music.
    If you are experiencing a different issue or error message, please let us know so we can provide further recommendations.
  • 0 over 5 years ago in reply to Former Member
    The issue with the error message "There was a problem getting you signed in" will be fixed with the release of a new version of Garmin Connect App coming soon.
    Some users have been successful with the work around of tapping "Cancel," then opening Spotify on the watch to access music.
    We are sorry for the inconvenience and frustration and thank you for your patience.
  • Former Member
    0 Former Member over 5 years ago in reply to Garmin-Andrew

    Hey Andrew.. any estimate release date would of the update?

  • Former Member
    0 Former Member over 5 years ago

    Could we get sound cloud !!!!!!

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    These steps worked for me! Thanks! I thought I was stuck with trying to use Deezer as that was the only thing showing for Music. These steps work 100 % thanks!

    Reece

    Note: this worked for my Vivoactive 4 as well.