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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • Former Member
    0 Former Member over 5 years ago in reply to Garmin-Andrew

    The work around you suggested does not work. I paid hundreds of dollars extra specifically to be able to use Spotify. If this is not fixed, I will be forced to request a refund and get an apple watch. 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    also having the same issue- suggesting work around does not work.

  • +1 over 5 years ago

    I've also had the frustrating login error like many others in the thread, but now got the workaround proposal working anyway. What made a difference for me was to log into my Spotify account, select Settings, Storage and Clear the cache. After that, I got the suggested workaround (select Cancel after the Signing in-error message) to work. Maybe worth a try!

  • Former Member
    0 Former Member over 5 years ago

    Hello I have recently purchased a garmin Fenix 5s plus and it however doesn’t work when I try connect my deezer/Spotify account I have purchased both premium, this has continuously not worked for me I have tried everything ? I really hope that there is a solution other then the ones we are given because I have tried my best to sort the problem. It would be awesome to go outside without a mobile phone having to be wiv is for our music instead the watch could possibly be handy, I am afraid that I will possibly get a refund if this isn’t a fixed Issue in the next couple of days I wasn’t aware on this watches on how they work but I really do hope the problem can be fixed soon !

  • Former Member
    0 Former Member over 5 years ago in reply to bojomario

    I was having the same issues, and this method worked for me. Thanks!

  • Former Member
    0 Former Member over 5 years ago in reply to Garmin-Andrew

    Thanks ! This actually. worked lol! I resetted my watch and was so frustrated when I couldn't sign in spotify. 

  • Former Member
    0 Former Member over 5 years ago

    I’ve used my watch with Spotify for a year or so, and it have worked just fine. But since a one month I can not use the app no more. When I try to update my playlist it’s just searing for WIFI-connection without finding anything. But if I connect to WIFI from the settings it is no problem. 

    Now I’ve reset my watch and start all over again hoping that would solve the problem. But this time I can’t login to Spotify. 

    I’m using an iPhone, Fenix 5plus and Jaybird X3. 

  • Former Member
    0 Former Member over 5 years ago in reply to Garmin-Andrew

    I have a vivomusic Garmin with the same problem with not connecting to Spotify. This is really frustrating and your suggested work-around DOES NOT WORK. Hitting cancel and then opening Spotify from the watch doesn't work. Really disappointing and I definitely would not recommend to anyone to get this watch. Way over-priced and too frustrating with all the glitches I have encountered. Please fix asap. 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I'm having the same issue.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I'm having the same issue.