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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • +1 over 5 years ago in reply to Former Member

    The update to Garmin Connect App was just released today. Version 4.29.1 is available now and fixes the issue with the error message "There was a problem getting you signed in."

  • Former Member
    0 Former Member over 5 years ago

    Same issues.  I'm using sony bluetooth headphones, Samsung Galaxy S8, Vivoactive 3 music.  It all stopped working a few days ago. I have tried unistalling and reinstalling spotify, I have tried clearing the spotify cache....nothing works, won't even load up the application, even though it is clearly installed on the watch. 

    As a final note this all worked perfectly for about 8 months. 

  • Former Member
    0 Former Member over 5 years ago

    I just got my garmin 5s plus and was able to connect/sync it to my phone. I am connected to my home Wi-Fi. I have an iPhone - completely updated. On the ConnectIQ App it says that Spotify is installed. It shows up on my watch but when I click on it it says “ Authorization failed.” I have not tried any other music apps. 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I was told a workaround (that I haven't seen posted) when I called Garmin!!

    Just use a different phone for the initial Spotify sign in that give this error and it works!

    You can then reconnect to your own phone and start downloading music without any issues Slight smile

  • Former Member
    0 Former Member over 5 years ago

    Only got my watch a couple of weeks ago (forerunner 245 music) and the Spotify app was working fine. A couple of days ago the app was completely gone from the watch, so had to redownload and download music again onto watch yesterday. Just gone to use Spotify again and it has disappeared from the watch and had to redownload the app and music all over again. I imagine I will have to do it again, looks like a daily routine. 

  • 0 over 5 years ago in reply to Former Member

    Thank you for your feedback, I'm sorry for the frustrating experience you're having with your watch. The 0700 error can generally be resolved by removing Wi-Fi networks from the watch, rebooting the watch, then adding the Wi-Fi network again, either on the watch in close proximity to the router or using Garmin Express on a computer, this article has steps: Setting Up a Wi-Fi Connection on a Fitness Device Using Garmin Express 

    If you're still getting the error, please contact Product Support.

  • 0 over 5 years ago in reply to Former Member

    Thank you for your feedback, I'm sorry for frustrating experience. Please try rebooting the watch and open Spotify again. If you can get to the Library view within the app, try to log out then log back in. If you aren't able to get to the Library view, try uninstalling then re-installing the Spotify App. If Spotify still isn't working, you can review I Am Having Issues with Spotify on my Garmin Watch for additional troubleshooting or contact Product Support for direct assistance.

  • 0 over 5 years ago in reply to 4149788

    Former Member

    Thank you for your feedback and providing this info about the issue you've encountered. I'm very sorry for the frustrating experience. Please try restarting the watch and try setting Spotify as the music provider. If Spotify is not available as a music provider, try syncing the watch again with Garmin Connect App, then check for Spotify on the watch.

    If it still isn't available on the watch, please try syncing the watch with Garmin Express on a computer. When the watch is connected to Garmin Express, if you select IQ Apps, you can verify that Spotify is on the list of apps on the watch. If there is a cloud icon next to Spotify, that would indicate that it isn't installed. Clicking the cloud will re-install Spotify on the watch.

    This article from our Support Center has more info and troubleshooting steps: I Am Having Issues with Spotify on my Garmin Watch. If you aren't able to resolve the issue, please contact Product Support for direct assistance.

  • 0 over 5 years ago in reply to Former Member

    Thank you for your feedback, I'm sorry for the frustrating experience. If Spotify is showing queued but isn't on the watch, try restarting the watch then sync again with Garmin Connect App. Once the sync completes, check on the watch if Spotify is available as a music provider. If it still isn't, you can try syncing the watch with Garmin Express in case something in your sync queue is preventing Spotify from downloading. Additional troubleshooting can be found here: I Am Having Issues with Spotify on my Garmin Watch and if it still isn't working, please contact Product Support so we can help directly.

  • 0 over 5 years ago in reply to Former Member

    Thank you for your feedback, I'm sorry for the frustrating experience. This issue was fixed in an update to Garmin Connect App. Please try updating Garmin Connect App on your phone, then restart your watch and go to Spotify to trigger the sign in prompt again.