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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • Former Member
    0 Former Member over 5 years ago

    Hello. My name is Pablo. I recently purchased the Forerunner 945 and I am trying to connect to Spotify to my iPhone 11 Pro Max and when I try to agree to the terms it gives me an error that “there was a problem getting you signed in”. I have reset my password and signed using the app on my phone and it works but it doesn’t work when I try going through Garmin Connect on my phone. Please help!!!!

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I have the same issue with my Garmin Venu! It was all working but Garmin told me to reset due to another issue I was having now (which still isn’t resolved) and now this! Fuming!!!

  • 0 over 5 years ago in reply to Former Member

    Thank you for trying those steps and letting us know they didn't work. We are aware of the issue with the error message "There was a problem getting you signed in" and we are actively working on a solution.

    For the time being, a workaround is to tap "Cancel" and then open Spotify on the watch, after that you should be able to access music through the watch.

  • 0 over 5 years ago in reply to Former Member

    Thank you for your feedback, I'm sorry for the frustrating experience. We are aware of the issue with the error message "There was a problem getting you signed in" and we are actively working on a solution.

    For the time being, a workaround is to tap "Cancel" and then open Spotify on the watch, after that you should be able to access music through the watch.

  • 0 over 5 years ago in reply to marcweijmar

    Thank you for your feedback, I'm sorry for the frustrating experience. We are aware of the issue with the error message "There was a problem getting you signed in" and we are actively working on a solution.

    For the time being, a workaround is to tap "Cancel" and then open Spotify on the watch, after that you should be able to access music through the watch.

  • 0 over 5 years ago in reply to Former Member

    Thank you for trying those steps and letting us know they didn't work. We are aware of the issue with the error message "There was a problem getting you signed in" and we are actively working on a solution.

    For the time being, a workaround is to tap "Cancel" and then open Spotify on the watch, after that you should be able to access music through the watch. 

    Let us know how it goes.

  • 0 over 5 years ago in reply to Former Member

    Thank you for trying those steps and letting us know they didn't work. We are aware of the issue with the error message "There was a problem getting you signed in" and we are actively working on a solution.

    For the time being, a workaround is to tap "Cancel" and then open Spotify on the watch, after that you should be able to access music through the watch.

  • 0 over 5 years ago in reply to Former Member

    Thank you for your feedback, I'm very sorry for the frustrating experience you've had. We are aware of the issue with the error message "There was a problem getting you signed in" and we are actively working on a solution.

    For the time being, a workaround is to tap "Cancel" and then open Spotify on the watch, after that you should be able to access music through the watch.

  • Former Member
    0 Former Member over 5 years ago

    Hi, I have the premium spotify on my iPhone with ios 13.4 My vivoactive 4s is connected to my iPhone.

    I have connect and connect iq installed.

    on my watch when I select music it allows me to select spotify and then comes up with "open garmin connect mobile on your phone to login to spotify.

    I login to the screen it displays with my spotify login. 

     it comes up with a screen which is headed accounts.spotify.com and then has some agreements headed Garmin Connect IQ.

    At the bottom of this screen is has a head outline with logged in as Alison and a green agree button

    when I press agree it says spotify there was a problem getting you signed in cancel/retry

    retry does nothing. The sync button does nothing. The watch is still on the open garmin connect message.

    I haven't got to adding earphones yet, there seems little point without spotify

    It has never worked

    The phone is up to date with all updates

    I am using a private wifi connection and can see updates on my phone and pc from my watch which leads me to believe that that is working.

    AFTER TYPING THIS I HAVE TRIED CANCELLING RATHER THAN RETRY AND IT WORKED.

  • Former Member
    0 Former Member over 5 years ago

    Garmin IQ prompts me to sign in, but when I click Accept terms it states an error has occurred