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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Yes....having the exact same problem. Very frustrating especially considering the cost of the watch

  • Former Member
    0 Former Member over 5 years ago

    Hi, I just signed up to Spotify premium so I could download music onto my Garmin 645 but it will not let me install the app either via Garmin express or Garmin connect. On Garmin express it says download queuing and on Garmin Connect it says “problem getting signed in”Confused I can see from other replies this problem has been going for weeks, is there any indication when this problem will be resolved? 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    same here!!

  • 0 over 5 years ago in reply to Former Member

    Thank you for the Feedback. I apologize for the frustrating experience you have had with this app. Please review the troubleshooting below for assistance with this issue.

    I Am Having Issues with Spotify on my Garmin Watch

    I Don't See the Prompt to Sign in to Spotify in Garmin Connect App
    1. Force-close Garmin Connect App on the phone
    2. Restart the watch
    3. Go to Music on the watch
      You should see a message to open Garmin Connect App
    4. Open Garmin Connect App
      Stay on My Day until the message to sign in to Spotify appears
    5. Select Sign In

    After selecting Sign In, you'll be redirected to a Spotify page where you can agree to terms of service and sign in to your Spotify Premium account. If you are redirected to a blank screen with nowhere to sign in, please contact Product Support.

  • 0 over 5 years ago in reply to Former Member

    Can you please clarify if you have the Fenix 5S or Fenix 5S Plus? Since only the Plus version of the Fenix 5 series has music compatibility, the Fenix 5S (non-plus) will not have a music application as an option in the Connect IQ store.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I have the same problem with my 645, solution anyone? Please!

  • 0 over 5 years ago in reply to Former Member

    Thank you for the Feedback. I apologize for the frustrating experience you have had with this app. Please review the troubleshooting below for assistance with this issue.

    I Am Having Issues with Spotify on my Garmin Watch

    I Don't See the Prompt to Sign in to Spotify in Garmin Connect App
    1. Force-close Garmin Connect App on the phone
    2. Restart the watch
    3. Go to Music on the watch
      You should see a message to open Garmin Connect App
    4. Open Garmin Connect App
      Stay on My Day until the message to sign in to Spotify appears
    5. Select Sign In

    After selecting Sign In, you'll be redirected to a Spotify page where you can agree to terms of service and sign in to your Spotify Premium account. If you are redirected to a blank screen with nowhere to sign in, please contact Product Support.

  • 0 over 5 years ago in reply to Former Member

    Thank you for the feedback, we are sorry for the frustrating experience. If Spotify isn't installing on the watch, please make sure the watch software is up to date. For the Forerunner 645 software version 6.60 was just released.

    For the issue with "problem getting signed in," please try the following suggestion from the FAQ I Am Having Issues with Spotify on my Garmin Watch
    I Don't See the Prompt to Sign in to Spotify in Garmin Connect App
    1. Force-close Garmin Connect App on the phone
    2. Restart the watch
    3. Go to Music on the watch
      You should see a message to open Garmin Connect App
    4. Open Garmin Connect App
      Stay on My Day until the message to sign in to Spotify appears
    5. Select Sign In

    After selecting Sign In, you'll be redirected to a Spotify page where you can agree to terms of service and sign in to your Spotify Premium account. If you are redirected to a blank screen with nowhere to sign in, please contact Product Support.

  • 0 over 5 years ago in reply to Former Member

    Hi Former Member, please view my comment from the above post.

    Garmin-Andrew said:

    Thank you for the feedback, we are sorry for the frustrating experience. If Spotify isn't installing on the watch, please make sure the watch software is up to date. For the Forerunner 645 software version 6.60 was just released.

    For the issue with "problem getting signed in," please try the following suggestion from the FAQ I Am Having Issues with Spotify on my Garmin Watch
    I Don't See the Prompt to Sign in to Spotify in Garmin Connect App
    1. Force-close Garmin Connect App on the phone
    2. Restart the watch
    3. Go to Music on the watch
      You should see a message to open Garmin Connect App
    4. Open Garmin Connect App
      Stay on My Day until the message to sign in to Spotify appears
    5. Select Sign In

    After selecting Sign In, you'll be redirected to a Spotify page where you can agree to terms of service and sign in to your Spotify Premium account. If you are redirected to a blank screen with nowhere to sign in, please contact Product Support.

  • 0 over 5 years ago in reply to Former Member

    Hi Former Member, Thank you for the feedback, we're sorry for the frustrating experience. Please try the following steps to get signed into Spotify: 

    I Don't See the Prompt to Sign in to Spotify in Garmin Connect App

    1. Force-close Garmin Connect App on the phone
    2. Restart the watch
    3. Go to Music on the watch
      You should see a message to open Garmin Connect App
    4. Open Garmin Connect App
      Stay on My Day until the message to sign in to Spotify appears
    5. Select Sign In

    After selecting Sign In, you'll be redirected to a Spotify page where you can agree to terms of service and sign in to your Spotify Premium account. If you are redirected to a blank screen with nowhere to sign in, please contact Product Support.