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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • Former Member
    0 Former Member over 5 years ago

    Hi - i have the forerunner 645 music, and can’t download the spotify app (it says ‘error occurred ‘). Any solution? thanks

  • Former Member
    0 Former Member over 5 years ago

    I have the forerunner 645 music and can’t download the app (says ‘error occurred’). Any solution? Thanks!

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    log out of both Spotify and Garmin IQ.  Log back in and try again.  Worked for me on my Venu.

  • 0 over 5 years ago

    I have a Fenix 6 and the Spotify app worked fine until the latest watch firmware update (8.1). Now the Spotify app always displays 'sync failed' whenever I try to sync.

  • Former Member
    0 Former Member over 5 years ago

    How do connect new Bluetooth headphones to my watch

  • Former Member
    0 Former Member over 5 years ago

    I have downloaded Spotify on my Fenix 6S Pro, but trying to login through Connect and I get is “We are having trouble signing you in.” I’ve uninstalled Spotify and reinstalled it. I’ve logged out of Spotify and logged back in on my apps. Restarted phone and watch and still nothing. Anyone else experiencing problems signing in to Spotify to connect with their watch?

  • Former Member
    0 Former Member over 5 years ago

    I have downloaded Spotify on my Fenix 6S Pro, but trying to login through Connect and I get is “We are having trouble signing you in.” I’ve uninstalled Spotify and reinstalled it. I’ve logged out of Spotify and logged back in on my apps. Restarted phone and watch and still nothing. Anyone else experiencing problems signing in to Spotify to connect with their watch?

  • Former Member
    0 Former Member over 5 years ago

    Since last update...unable to sync account

  • Former Member
    0 Former Member over 5 years ago

    I have a 245 forerunner and am trying to set it up with Spotify (I have an iPhone 11 Pro) but it simply says 'we are having trouble signing you in'! I have checked the Spotify account details and already have spotify on my phone. I specifically bought the watch for the music feature so am not happy! (I am using our home wifi connection.)  Please advise.

  • 0 over 5 years ago

    Same, "There was a problem getting you signed in!". I just bought this watch. I might return it.

    • Error during setup
    • Iphone XS
    • Garmin Forerunner 245
    • All updated