This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • 0 over 5 years ago in reply to Former Member

    Thank you for the Feedback. I apologize for the frustrating experience you have had with this app. We would like to troubleshoot this issue with you further, I have sent you a private message, please reply with the requested information.

  • 0 over 5 years ago in reply to Former Member

    Thank you for the Feedback. I apologize for the frustrating experience you have had with this app. We would like to troubleshoot this issue with you further, I have sent you a private message, please reply with the requested information.

  • 0 over 5 years ago in reply to Former Member

    Thank you for the Feedback. I apologize for the frustrating experience you have had with this app. We would like to troubleshoot this issue with you further, I have sent you a private message, please reply with the requested information.

  • 0 over 5 years ago in reply to Former Member

    Thank you for the Feedback. I apologize for the frustrating experience you have had with this app. We would like to troubleshoot this issue with you further, I have sent you a private message, please reply with the requested information.

  • 0 over 5 years ago in reply to Former Member

    Thank you for the Feedback. I apologize for the frustrating experience you have had with this app. We would like to troubleshoot this issue with you further, I have sent you a private message, please reply with the requested information.

  • 0 over 5 years ago in reply to Former Member

    Thank you for the Feedback. I apologize for the frustrating experience you have had with this app. We would like to troubleshoot this issue with you further, I have sent you a private message, please reply with the requested information.

  • Former Member
    0 Former Member over 5 years ago

    Failing during setup

  • Former Member
    0 Former Member over 5 years ago

    I have the new forerunner 245 with music. It took several days for the watch to even connect to the Connect IQ app successfully. Now that it connected today, I keep trying to download Spotify and it just keeps saying “queued” it hasn’t actually downloaded. There is nothing else that I am trying to download that it could be queued behind. Not sure if I’m doing this wrong or if it’s a glitch. I am using a home wifi connection. 

  • Former Member
    0 Former Member over 5 years ago

    Spotify will not sync but the rest of my Garmin apps will. Seems to be stuck at 0% sync progress and I cannot delete or edit any music on the watch. Using a iPhone SE with the 945 forerunner music. Spotify worked maybe a month or so ago for me. I am on a personal wifi network that seems to work well for everything else. 

  • Former Member
    0 Former Member over 5 years ago

    What is happening? It says that it's been installed but it's not coming up on my watch or giving me the option to login

    What kind of phone are you using? Huawei p20 pro

    Android or iOS? Android

    What kind of headphones are you using? Urbanista

    What Garmin Device do you have? Vivoactive 4

    What firmware version do you have on your watch? 4.28

    When was the last time Spotify worked correctly? Never 

    Does the problem only happen with a specific Audio File? I have trouble getting anything to download then sync

    Are you using a Public Wi-Fi connection? No