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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • Former Member
    0 Former Member over 5 years ago

    My Spotify account was connected and music was downloaded. Now when I select a playlist to play, it returns to the [music] screen, however doesn’t play any music. Hitting the ‘play’ button doesn’t work either.

  • Former Member
    0 Former Member over 5 years ago

    Mine was all set up and working fine for a year but last week stopped. Told me I had no music. Vivoactive 3 and android

  • Former Member
    0 Former Member over 5 years ago

    I am I am on able to complete set up. Error message occurs I have an Apple seven. I have uninstalled and installed several times. I have powered down my phone. Continue to have this problem after many attempts to sync Spotify I currently have the Fenix six brand newout of the box.

  • Former Member
    0 Former Member over 5 years ago

    I am I am on able to complete set up. Error message occurs I have an Apple seven. I have uninstalled and installed several times. I have powered down my phone. Continue to have this problem after many attempts to sync Spotify I currently have the Fenix six brand newout of the box.

  • Former Member
    0 Former Member over 5 years ago

    Bought a new garmin vivoactive 4s did setup followed instructins now just keep being told by phone to open app and login to spotify but on app it just says spotify installed and on next screen asks you to install it via iqconnect. Wifi etc all correct and have installed spotify twice now no luk

  • Former Member
    0 Former Member over 5 years ago

    Spotify sync failing, both new playlists and updating old ones.  I am running Spotify latest version and Garmin 645 M latest version.  Spotify sync worked fine a couple of updates ago. I am connected to home wifi and also have Android phone with Connect installed.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Same

  • Former Member
    0 Former Member over 5 years ago

    I just purchased a Venu. When I sign into Spotify to set it up it is saying there is an error. 

    Using iPhone 11 Pro

    All software up to date

    On WiFi there was an issue with not having a good upstream so I turned WiFi off and now just showing error

  • Former Member
    0 Former Member over 5 years ago

    I just got the Venu and when setting up Spotify I got an error after signing in. 
    using iPhone 11 Pro 

    all software up to date

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I'm having the same problem. Spotify installed everywhere it needs to be but there is nowhere to log in.  The Spotify logo appears on my phone on Connect but the only place to click on the screen is "view in store," which takes you to the spot to download and install it again.  Both phone and Fenix 5s Plus are connected to WIFI and synced.  I have an iPhoneX.  I turned off my VPN and still no luck.  Has anyone figured out a way around this??