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Spotify CIQ App not working correctly

Garmin-Blake
over 5 years ago

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

  • 0 over 5 years ago

    Spotify won't sync anymore since yesterday. Stops with Sync Failed message. Tried to reinstall, didn't fix the issue, Fenix 5s plus. Samsung Galaxy Note 9. Powerbeats. On home WiFi network and running latest firmware and latest Spotify update. 

    Downloaded mp3s directly to the watch from my pc instead of using Spotify. That works. I have now deleted Spotify and may check back in a few weeks when this is solved.  

  • Former Member
    0 Former Member over 5 years ago

    I have the vivoactive 3 music. Spotify no longer shows up on my watch even though the app is downloaded. 

  • Former Member
    0 Former Member over 5 years ago

    I have the vivoactive 4s and an Android phone. Spotify says it's connected, but will not download or sync my playlists. Also a main reason I selected this watch. Will return if not resolved. Please let us know how to fix. 

  • Former Member
    0 Former Member over 5 years ago

    I have downloaded spotify on the vivo music,  but then I attempt to download a playlist it says incorrect password. 

  • Former Member
    0 Former Member over 5 years ago

    Ever time I try to link my Spotify to my Viviactive 4s, I keep getting a loop— meaning the Connect app tells me when I sync my watch Spotify will be there. It isn’t. 

    I have Premium Spotify.

    I use a private WiFi.

    1. When will this issue be resolved? I purchased this watch SPECIFICALLY because it offered Spotify. Now I have an expensive watch that doesn’t do what I bought it for....
  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I also chose Venu for Spotify. Just had it 2 days ago and I spent my weekend figuring out how to get the app sync. It shows 0% then syncing failed.

  • Former Member
    0 Former Member over 5 years ago
    • Spotify sync failed
    • iPhone 6s
    • JBL Endurance BT earphones
    • using a private wifi connection
  • Former Member
    0 Former Member over 5 years ago

    I have bought a new Viviactive 4s - the connect app says Spotify is connected but nothing is coming up on my watch. It just says no music, no Spotify logo, nothing. I’ve tried connecting and disconnecting several times, nothing happening!

  • Former Member
    0 Former Member over 5 years ago in reply to 4352075

    I have also downloaded the songs to the watch storage instead because I am really itching to not bring my phone during my runs (the main reason why I bought Venu!)

  • 0 over 5 years ago in reply to Former Member

    If you are seeing this specific error message, we would recommend removing this wifi network from your device and adding it again as if it were new. If this is unsuccessful, trying another network would be beneficial to see if this resolves the issue. We have seen similar reports from users who are on public wifi networks, even if they have the correct credentials, but this may not be the case for you.