I got a message telling me I needed Directx 10+ even though I'm using Windows 8.1 which should have 11.2.
I checked with our installer engineer and he pointed out that just because you have Windows 8.1, doesn't mean that your card supports DirectX 11.
If you send us your setup logs, we can take a closer look. They can be found at %appdata%\Garmin\WebUpdate\SetupLog.txt. (Just copy that line into File Explorer.) You can even take a look at the file yourself, it will tell you which DirectX version we detected.
I checked with our installer engineer and he pointed out that just because you have Windows 8.1, doesn't mean that your card supports DirectX 11.
If you send us your setup logs, we can take a closer look. They can be found at %appdata%\Garmin\WebUpdate\SetupLog.txt. (Just copy that line into File Explorer.) You can even take a look at the file yourself, it will tell you which DirectX version we detected.
I got the same message, checked the log and saw this line
The process cannot access the file 'C:\Users\XXX\AppData\Local\Temp\dxv.xml' because it is being used by another process.
however I was able to open the xml in that path on a notepad... and the xml reads: <DirectXVersion>DirectX 11</DirectXVersion>
However, are looking at the tag for the installed version of DirectX not the version the video card supports. That one is in the DDIVersion tag.
The easiest way to check is by using dxdiag. Hit the Windows key, type 'dxdiag' (without quotes) and hit Enter. Then go to the display tag and check feature levels.
Right, I'm even more confused now. NVIDEA system information tells me DirectX Runtime version: 11.0 But DirectX Diagnostic Tool shows Feature Levels: 10.0, 9.3, 9.2, 9.1
BTW Re:
Hit the Windows key, type 'dxdiag' (without quotes) and hit Enter.
