export issue

Hi I tried to export a video to a file (1080) and then to youtube using the export feature. Once it reached 100%, I got a similar error message in both cases:
- During export to file:
"There was an error exporting the video"

- During export to youtube:
"Error exporting video for youtube upload"

An idea on how to solve this?

Tks

Claude

0 Former Member over 11 years ago

Thank You

Congrats to the team for getting out a product that works.
I have not done a lot of testing yet, but I just exported my first successful .mp4 w/gauge overlays that was longer than 2 minutes (9min23sec). It took 90 minutes to process, but as someone posted earlier, I can leave it to run and feel reasonably confident I'm going to come back to a finished product.
Since I griped hard yesterday, I wanted to be sure that I gave you kudos today.

0 Former Member over 11 years ago

Well, some progress at least. :) When you say crash, what does that mean exactly? Does it just fail to export with a regular error message? Do you get an error report dialog?

Also, when it fails are you trying to export videos with more than 1 clip in them? Have you ever had a failure with videos containing just 1 clip in 2.3.2?

The crash is the standard Windows "Application has stopped working" message without error report dialog.

The video is made of two clips indeed. First one is 4GB, second one about 300 MB.
The native recording resolution is 720p.
Tried once to export in 720p: export worked.
Tried once to export the same video in 480p: crash.

Haven't tried to export only one clip for the time being.
Doing some more tests, but the process is very lengthy even on my rather fast machine.
Will report more testing results here.

EDIT: crashed again at 480p (at about 40% export). This time I got the cash log below. Will try again @720p to check if it crashes in the native resolution.

[FONT=Courier New]Problem signature:
Problem Event Name: APPCRASH
Application Name: VirbEdit.exe
Application Version: 2.3.2.0
Application Timestamp: 52e0623b
Fault Module Name: gdiplus.dll
Fault Module Version: 6.1.7601.17825
Fault Module Timestamp: 4f9235ab
Exception Code: c0000005
Exception Offset: 000484ab
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4108
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt[/FONT]

EDIT 2: doesn't crash if exported in the native resolution (e.g. recorded in 720p, exported in 720p), crashes if exported in a different resolution (e.g. recorded in 720p, exported in 480p).

0 Former Member over 11 years ago

Thanks for the extra information. We might have a handle on that one. If you are interested in helping us trying to figure this out, send me a personal message with your email and we will see if we can get you a test build to verify the fix.

0 hollyoak94 over 11 years ago

It would not hurt to throw a warning when importing non virb codec videos that might not export later, what comes as confusing is that this videos are imported ok in the library, I am able to edit the videos, add overlays, split, trim and playback them on Virb Edit without issue. It is only when exporting that I get the error.
I can see the reason behind the tie between Virb Edit and Virb footage but once in a while some additional footage coming from other device might be required to be added into a specific video edit and in those cases Virb Edit would not be suitable for a complete edit.

Yes a warning of the sort would be useful since you only find out when trying to export. I spent quite a bit of time yesterday working on Mobius Cam footage (I just got a Virb but I haven't found a way to mount to my cap unlike the Mobius :p) so I guess I'll look at what codecs the raw Virb footage uses and see if I can reencode my Mobius footage accordingly.

0 Former Member over 11 years ago

On 3 different computers I have a similar problem with the export. I use the GoPro hero 3 and the Garmin 705. Everything works fine, but it is not possible to export the video.

The logfile contains the following info:

15:55:49: 2/12/2014***************** New Run ****************************
Started Export
15:55:49: *** Export Package dump ****
15:55:49: Resolution: 1280x720
Duration: 1505352886
Destination File: C:\Users\FotoBregman\Videos\gopr0012v.mp4
***Video***
Clip 1Source File C:\Users\FotoBregman\Desktop\gopr0012.mp4
Original Length 1943441444
Start 0
End 1505352886
Duration 1505352886
PlaybackSpeed 1
Volume 0.5
OverlayPoints 45
Stream 1
MF_MT_MAJOR_TYPE: MFMediaType_Audio
MF_MT_SUBTYPE: MFAudioFormat_AAC
MF_MT_AM_FORMAT_TYPE: UNKNOWN
MF_MT_ALL_SAMPLES_INDEPENDENT: 1
MF_MT_FIXED_SIZE_SAMPLES: 1
MF_MT_SAMPLE_SIZE: 1
MF_MT_AAC_AUDIO_PROFILE_LEVEL_INDICATION : 0
MF_MT_AAC_PAYLOAD_TYPE : 0
MF_MT_AUDIO_AVG_BYTES_PER_SECOND: 16000
MF_MT_AUDIO_BITS_PER_SAMPLE: 16
MF_MT_AUDIO_BLOCK_ALIGNMENT: 1
MF_MT_AUDIO_NUM_CHANNELS: 2
MF_MT_AUDIO_PREFER_WAVEFORMATEX: 1
MF_MT_AUDIO_SAMPLES_PER_SECOND: 48000

Stream 2
MF_MT_MAJOR_TYPE: MFMediaType_Video
MF_MT_SUBTYPE: MFVideoFormat_H264
MF_MT_AM_FORMAT_TYPE: FORMAT_MPEG2Video
MF_MT_SAMPLE_SIZE: 1
MF_MT_AVG_BITRATE: 14991437
MF_MT_INTERLACE_MODE: 7
MF_MT_MPEG2_LEVEL: 32
MF_MT_MPEG2_PROFILE: 77
MF_MT_FRAME_RATE: 60000/1001
MF_MT_FRAME_SIZE: 1280/720
MF_MT_PIXEL_ASPECT_RATIO: 1/1

***Music***
15:55:49: Setting video stream types
15:55:49: Setting audio stream types
15:55:49: Creating video readers
15:55:49: Creating audio readers
15:55:49: Creating writer
15:55:49: Processing clip @ 0
15:55:49: src\impl\SampleReader.cpp line 105 HRESULT -107287585215:55:55: Started Export
15:55:55: *** Export Package dump ****
15:55:55: Resolution: 848x480
Duration: 1505352886
Destination File: C:\Users\FotoBregman\Videos\gopr0012v.mp4
***Video***
Clip 1Source File C:\Users\FotoBregman\Desktop\gopr0012.mp4
Original Length 1943441444
Start 0
End 1505352886
Duration 1505352886
PlaybackSpeed 1
Volume 0.5
OverlayPoints 45
Stream 1
MF_MT_MAJOR_TYPE: MFMediaType_Audio
MF_MT_SUBTYPE: MFAudioFormat_AAC
MF_MT_AM_FORMAT_TYPE: UNKNOWN
MF_MT_ALL_SAMPLES_INDEPENDENT: 1
MF_MT_FIXED_SIZE_SAMPLES: 1
MF_MT_SAMPLE_SIZE: 1
MF_MT_AAC_AUDIO_PROFILE_LEVEL_INDICATION : 0
MF_MT_AAC_PAYLOAD_TYPE : 0
MF_MT_AUDIO_AVG_BYTES_PER_SECOND: 16000
MF_MT_AUDIO_BITS_PER_SAMPLE: 16
MF_MT_AUDIO_BLOCK_ALIGNMENT: 1
MF_MT_AUDIO_NUM_CHANNELS: 2
MF_MT_AUDIO_PREFER_WAVEFORMATEX: 1
MF_MT_AUDIO_SAMPLES_PER_SECOND: 48000

Stream 2
MF_MT_MAJOR_TYPE: MFMediaType_Video
MF_MT_SUBTYPE: MFVideoFormat_H264
MF_MT_AM_FORMAT_TYPE: FORMAT_MPEG2Video
MF_MT_SAMPLE_SIZE: 1
MF_MT_AVG_BITRATE: 14991437
MF_MT_INTERLACE_MODE: 7
MF_MT_MPEG2_LEVEL: 32
MF_MT_MPEG2_PROFILE: 77
MF_MT_FRAME_RATE: 60000/1001
MF_MT_FRAME_SIZE: 1280/720
MF_MT_PIXEL_ASPECT_RATIO: 1/1

***Music***
15:55:55: Setting video stream types
15:55:55: Setting audio stream types
15:55:55: Creating video readers
15:55:55: Creating audio readers
15:55:55: Creating writer
15:55:55: Processing clip @ 0
15:55:55: src\impl\SampleReader.cpp line 105 HRESULT -107287585215:56:00: Started Export
15:56:00: *** Export Package dump ****
15:56:00: Resolution: 1920x1080
Duration: 1505352886
Destination File: C:\Users\FotoBregman\Videos\gopr0012v.mp4
***Video***
Clip 1Source File C:\Users\FotoBregman\Desktop\gopr0012.mp4
Original Length 1943441444
Start 0
End 1505352886
Duration 1505352886
PlaybackSpeed 1
Volume 0.5
OverlayPoints 45
Stream 1
MF_MT_MAJOR_TYPE: MFMediaType_Audio
MF_MT_SUBTYPE: MFAudioFormat_AAC
MF_MT_AM_FORMAT_TYPE: UNKNOWN
MF_MT_ALL_SAMPLES_INDEPENDENT: 1
MF_MT_FIXED_SIZE_SAMPLES: 1
MF_MT_SAMPLE_SIZE: 1
MF_MT_AAC_AUDIO_PROFILE_LEVEL_INDICATION : 0
MF_MT_AAC_PAYLOAD_TYPE : 0
MF_MT_AUDIO_AVG_BYTES_PER_SECOND: 16000
MF_MT_AUDIO_BITS_PER_SAMPLE: 16
MF_MT_AUDIO_BLOCK_ALIGNMENT: 1
MF_MT_AUDIO_NUM_CHANNELS: 2
MF_MT_AUDIO_PREFER_WAVEFORMATEX: 1
MF_MT_AUDIO_SAMPLES_PER_SECOND: 48000

Stream 2
MF_MT_MAJOR_TYPE: MFMediaType_Video
MF_MT_SUBTYPE: MFVideoFormat_H264
MF_MT_AM_FORMAT_TYPE: FORMAT_MPEG2Video
MF_MT_SAMPLE_SIZE: 1
MF_MT_AVG_BITRATE: 14991437
MF_MT_INTERLACE_MODE: 7
MF_MT_MPEG2_LEVEL: 32
MF_MT_MPEG2_PROFILE: 77
MF_MT_FRAME_RATE: 60000/1001
MF_MT_FRAME_SIZE: 1280/720
MF_MT_PIXEL_ASPECT_RATIO: 1/1

***Music***
15:56:00: Setting video stream types
15:56:00: Setting audio stream types
15:56:00: Creating video readers
15:56:00: Creating audio readers
15:56:00: Creating writer
15:56:00: Processing clip @ 0
15:56:00: src\impl\SampleReader.cpp line 105 HRESULT -107287585216:01:41: Started Export
16:01:41: *** Export Package dump ****
16:01:41: Resolution: 1280x720
Duration: 1471777851
Destination File: C:\Users\FotoBregman\Videos\gopr0012vt.mp4
***Video***
Clip 1Source File C:\Users\FotoBregman\Desktop\GOPR0012v.mp4
Original Length 1943443443
Start 0
End 1471777851
Duration 1471777851
PlaybackSpeed 1
Volume 0.5
OverlayPoints 44
Stream 1
MF_MT_MAJOR_TYPE: MFMediaType_Audio
MF_MT_SUBTYPE: MFAudioFormat_AAC
MF_MT_AM_FORMAT_TYPE: UNKNOWN
MF_MT_ALL_SAMPLES_INDEPENDENT: 1
MF_MT_FIXED_SIZE_SAMPLES: 1
MF_MT_SAMPLE_SIZE: 1
MF_MT_AAC_AUDIO_PROFILE_LEVEL_INDICATION : 0
MF_MT_AAC_PAYLOAD_TYPE : 0
MF_MT_AUDIO_AVG_BYTES_PER_SECOND: 32000
MF_MT_AUDIO_BITS_PER_SAMPLE: 16
MF_MT_AUDIO_BLOCK_ALIGNMENT: 1
MF_MT_AUDIO_NUM_CHANNELS: 2
MF_MT_AUDIO_PREFER_WAVEFORMATEX: 1
MF_MT_AUDIO_SAMPLES_PER_SECOND: 48000

Stream 2
MF_MT_MAJOR_TYPE: MFMediaType_Video
MF_MT_SUBTYPE: MFVideoFormat_H264
MF_MT_AM_FORMAT_TYPE: FORMAT_MPEG2Video
MF_MT_SAMPLE_SIZE: 1
MF_MT_AVG_BITRATE: 60258572
MF_MT_INTERLACE_MODE: 7
MF_MT_MPEG2_LEVEL: 42
MF_MT_MPEG2_PROFILE: 66
MF_MT_FRAME_RATE: 60000/1001
MF_MT_FRAME_SIZE: 1280/720
MF_MT_PIXEL_ASPECT_RATIO: 1/1

***Music***
16:01:41: Setting video stream types
16:01:41: Setting audio stream types
16:01:41: Creating video readers
16:01:41: Creating audio readers
16:01:41: Creating writer
16:01:41: Processing clip @ 0
16:01:41: src\impl\SampleReader.cpp line 105 HRESULT -1072875852

0 Former Member over 11 years ago

*update* when I mute the audio, I can export the video!

0 KEMIZTI over 11 years ago

how could i put this nicely..

well I'm pretty pissed with this.. export just does NOT work.. three times in a row, bit after 50% without any reason CRASH, not to youtube, not to computer, no no no..

how is it possible for u guys to NOT to get this working..

edit: four times, no matter if overlays on or off.. still crash.. Unbelievable..

0 hollyoak94 over 11 years ago

*update* when I mute the audio, I can export the video!

Nice find, I'd tried reencoding the video several ways but no luck. I suppose the audio can be muxed back in with avidemux possibly? Will try that when the export is done.

0 Former Member over 11 years ago

*update* when I mute the audio, I can export the video!

Yes, this is a known issue with non-VIRB videos. We might have a fix for that in the next release if all goes well.

0 Former Member over 11 years ago

how could i put this nicely..

well I'm pretty pissed with this.. export just does NOT work.. three times in a row, bit after 50% without any reason CRASH, not to youtube, not to computer, no no no..

how is it possible for u guys to NOT to get this working..

edit: four times, no matter if overlays on or off.. still crash.. Unbelievable..

I am very sorry to hear you are having trouble with export.

Just to cover the basics:

1. Are you running the newest version, 2.3.2?
2. Are you exporting videos from a VIRB camera?

If 1 & 2 are true, please locate your debug log files and either attach them here or send them to [email][email protected][/email]. The log files are located at C:\Users\{YOUR USERNAME}\AppData\Local\Temp\VirbEdit\2.3.2