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virb edit 5.1.0 crashing

Former Member
Former Member over 7 years ago
Just updated to virb edit 5.1.0 and tried to edit a 360 video. Virb edit crashes immediately when trying to create a video or do a playpack. Gives error VIRM edit has stopped working. Event log has this after crash.

Faulting application name: VirbEdit.exe, version: 5.1.0.0, time stamp: 0x59308ae5
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xa82cc161
Exception code: 0xc0000374
Fault offset: 0x000d9a8a
Faulting process id: 0x15f0
Faulting application start time: 0x01d2dc6c4db73e5d
Faulting application path: C:\Program Files (x86)\Garmin\VIRB Edit\VirbEdit.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: ee32a7dd-c994-47f6-a223-0ab51c644568
Faulting package full name:
Faulting package-relative application ID:

Any idea what is causing? Newly installed MSI Trident 3 PC with Windows 10

br,

-Mika
  • Former Member
    0 Former Member over 7 years ago
    Is there any workaround we can try based on your knowledge of the fix so we can get unblocked? Any ETA for the next release?
  • Former Member
    0 Former Member over 7 years ago
    I just saw that 5.1.3 came out. It stated it resolved the audio related crashes. Uninstalled 5.1.2 and installed 5.1.3. Still crashing. Crash occurs when I try to play any video with the exception "An unhandled win32 exception occurred in VirbEdit.exe [15480]"

    When I break into using Visual Studio 2015 I get the following "Unhandled exception at 0x770F53FB (ucrtbase.dll) in VirbEdit.exe: Fatal program exit requested." Stack trace:

    ucrtbase.dll!_abort() Unknown
    ucrtbase.dll!_terminate() Unknown
    vcruntime140.dll!FindHandler(EHExceptionRecord * pExcept, EHRegistrationNode * pRN, _CONTEXT * pContext, void * pDC, const _s_FuncInfo * pFuncInfo, unsigned char recursive, int CatchDepth, EHRegistrationNode * pMarkerRN) Line 578 C++
    vcruntime140.dll!__InternalCxxFrameHandler(EHExceptionRecord * pExcept, EHRegistrationNode * pRN, _CONTEXT * pContext, void * pDC, const _s_FuncInfo * pFuncInfo, int CatchDepth, EHRegistrationNode * pMarkerRN, unsigned char recursive) Line 439 C++
    > vcruntime140.dll!__CxxFrameHandler(EHExceptionRecord * pExcept, EHRegistrationNode * pRN, void * pContext, void * pDC) Line 233 C++
    ntdll.dll!ExecuteHandler2@20() Unknown
    ntdll.dll!ExecuteHandler@20() Unknown
    ntdll.dll!_KiUserExceptionDispatcher@8() Unknown
    KernelBase.dll!_RaiseException@16() Unknown
    [External Code]
    video.pipeline.ffmpeg.dll!07693146() Unknown
    [Frames below may be incorrect and/or missing, no symbols loaded for video.pipeline.ffmpeg.dll]
    video.pipeline.ffmpeg.dll!07696dda() Unknown
    video.pipeline.core.dll!5d9f4e85() Unknown
    video.pipeline.core.dll!5d9f4dea() Unknown
    video.pipeline.core.dll!5da0aa2e() Unknown
    video.pipeline.core.dll!5da0a62b() Unknown
    video.pipeline.core.dll!5da0b8e6() Unknown
    video.pipeline.core.dll!5d9f2fb0() Unknown
    video.pipeline.core.dll!5d9f393b() Unknown
    video.pipeline.core.dll!5da0aef0() Unknown
    video.pipeline.core.dll!5da0af2a() Unknown
    video.pipeline.core.dll!5d9f393b() Unknown
    video.pipeline.core.dll!5da0a957() Unknown
    [External Code]
    MediaFoundationNET.dll!082eada0() Unknown
    MediaFoundationNET.dll!082eb1a5() Unknown
    MediaFoundationNET.dll!082e8db8() Unknown
    MediaFoundationNET.dll!082e8bf3() Unknown
    MediaFoundationNET.dll!082eba18() Unknown
    MediaFoundationNET.dll!082eb826() Unknown
    MediaFoundationNET.dll!08207a4a() Unknown
    [External Code]

    I hoped for the best and switch from Encoder/Decoder to Media Foundation. Still crashes, not the crash looks like this:

    ucrtbase.dll!_abort() Unknown
    ucrtbase.dll!_terminate() Unknown
    vcruntime140.dll!FindHandler(EHExceptionRecord * pExcept, EHRegistrationNode * pRN, _CONTEXT * pContext, void * pDC, const _s_FuncInfo * pFuncInfo, unsigned char recursive, int CatchDepth, EHRegistrationNode * pMarkerRN) Line 578 C++
    vcruntime140.dll!__InternalCxxFrameHandler(EHExceptionRecord * pExcept, EHRegistrationNode * pRN, _CONTEXT * pContext, void * pDC, const _s_FuncInfo * pFuncInfo, int CatchDepth, EHRegistrationNode * pMarkerRN, unsigned char recursive) Line 439 C++
    > vcruntime140.dll!__CxxFrameHandler(EHExceptionRecord * pExcept, EHRegistrationNode * pRN, void * pContext, void * pDC) Line 233 C++
    ntdll.dll!ExecuteHandler2@20() Unknown
    ntdll.dll!ExecuteHandler@20() Unknown
    ntdll.dll!_KiUserExceptionDispatcher@8() Unknown

    Any ideas?!?
  • Former Member
    0 Former Member over 7 years ago
    It seems my fix did not help as many people as I had hoped...
    @myrahm06 Under the Debug menu in Visual studio 2015 is a "Save Dump As..." button. Save it without heap info or the file will be huge. Then send me the dmp file. This will be extremely helpful in tracking down the problem
  • Former Member
    0 Former Member over 7 years ago
    the good thing for me it does not crash. but the bad thing is i hear a pop of sound when i start the playback. but i don't hear any sound at that moment,

    only thing i tested at this moment and not loaded the video in on the correct way included the video optimalisation so when that fix the sound issue don't know
    but we will see
  • Former Member
    0 Former Member over 7 years ago
    I just downloaded the latest Virb Edit and it crashes every time I try to play or edit a video.

    Alienware 17 r4 laptop, i7-7820HK, 32GB RAM, Windows 10 (all drivers are up to date)
  • Former Member
    0 Former Member over 7 years ago
    the crash is fixed
    but the problem is that i don't have any audio. i don't hear stil anything
    the sound will not be played through my stereo.

    my pc is hooked through a hdmi cable for the image and sound