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Export error with the following exception

Former Member
Former Member over 9 years ago
Hi,

I am trying to export a video using the latest version, no anti virus or windows defender are installed. Using Windows 10.

I can see the following exception in the export log (C:\Users\<my user>\AppData\Local\Temp\VirbExport\3.4.2.0

Any idea whats going on?


** Inner exception **
MF HRESULT: -2147024882
at MediaFoundation.ManagedExporter_t.HandleException(Exception_t* aException)
at MediaFoundation.ManagedExporter_t.ExportVideoProject(ManagedProjectDescriptor_t aProject, ExportSettings_t aSettings)
at Virb.Service.Playable.StandardExportService_t.ExportMp4(ManagedProjectDescriptor_t aProject, ExportSettings_t aSettings)
at Virb.Service.Playable.StandardExportService_t.ExportMp4(ExportSettings_t aSettings)
at VirbExport.Exporter_t.<Export>d__0.MoveNext()

** Outer exception **
One or more errors occurred.
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at System.Threading.Tasks.Task`1.get_Result()
at VirbExport.Export.Main(String[] aArgs)
  • Former Member
    0 Former Member over 9 years ago
    I am very sorry about your troubles. The message doesn't really help us, unfortunately.

    What is your ID? (Go to Menu > About > Copy ID to clipboard). Then I can try to see if we've gotten any of your logs. If you "Turn on extra logging" (also on About page) we might get even more info.

    The remaining export issues we've seen are usually:

    a) memory pressure (if lower resolution exports work, but higher resolution exports fail that's usually a good indicator)
    b) non-VIRB videos that are encoded in a way we do not know how to handle
  • Former Member
    0 Former Member over 9 years ago
    Hi,

    My ID is 63bae192-44a2-49fa-89c9-03ab176db4b1 I've turned on extra logging.

    For your questions:

    A) I have 8 GB RAM. Looking at task manager I can see that the machine uses 43% of RAM during export. However, CPU is averaging around 95% and peaks at 100%
    very frequently. I've tried to export at the lowest resolution and quality and still get the same issue.

    B) I am using videos which I have created with VIRB XE.

    Please let me know if you need more info.

    Thanks!
  • Former Member
    0 Former Member over 9 years ago
    Hey Garmin guys, did you get all the needed info? any idea how to resolve this issue?
    I currently cannot work with my any of my videos :( If you need any more information I would gladly deliver.

    Thanks!
  • Former Member
    0 Former Member over 9 years ago
    Reminder for garmin

    Could you please have a look at this issue? The issue is not going anywhere without your assistant and ignoring
    me is not going to help in any way.
  • Former Member
    0 Former Member over 9 years ago
    @Itamar.Levy
    I've found what I believe to be the source of your problem, but unfortunately the fix missed the cut off date for our next release. I am very interested to see if my changes do in fact fix this problem, so I've built a version of VirbEdit that I would like you to try and let know if it fixes the problem for you. I'll send you a private message with a link to the installer.

    To any other users who are experiencing export errors: feel free to PM me and I can send the link to you as well.