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Broken Cadence/Ground Contact Time etc.

1568541
over 1 year ago

Hello Support Team,

the last two runs were showing broken cadence, ground contact time etc. There was no Software Update occuring before the problems, the watch was running fine on 17.26. Is that a sign of a defective sensor? The step count also does not seem to be updating very well.

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  • 0 over 1 year ago

    Could you have been holding on to something with your hand, like a treadmill?

  • 0 over 1 year ago
    1568541 said:
    Hello Support Team,

    Sorry, but it is an user2user forum.

    1568541 said:
    the watch was running fine on 17.26

    Till now, how you can see Slight smile 17.26 is really very buggy and unstable. 

    What i will try to do on your place - soft reset, if no remedy - hard reset. If no remedy - update to the last beta.

    If nothing helps you must/can contact the support (chat/phone), probably you get a replaced device. But keep in mind, it lasts min 10 days if you in DE, how i can see. You get a gap in your HRV, training load and so on. Not really comfortable exchange process for an Garmin user.

    Hope it is only a software bug and can be reseted away.

  • 0 over 1 year ago in reply to ovekvam

    No, I was running regulary without somethink in my hand

  • 0 over 1 year ago in reply to global_local

    Hello global_local,

    thanks for the suggestions! I didn't notice before, that this forum is only user2user - thanks for the clarification. I'll try to go through your recommended steps and will report afterwards.


    Greetings from Germany