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Very disappointing

aRriC_1000
over 3 years ago

I was lucky enough to have a 30 days return policy. After keeping the EPIX 2 Sapphire for 4 weeks, receiving firmware update 7.24 and trying to solve problems with the help of Garmin support, I decided to return the watch for the following reasons.

  1. German / Austrian support is useless. All the supporter could refer to was his Fenix 6 and his Bose InEars. Which apprarently have no issues and which was of absolutely no help to me.  After one chat, one phonecall and one mail with Garmin support, it boiled down to either live with the issues or not. I decided not to. No solution was offered from the side of Garmin.  Passing the problem to the seller is also a way of handling issues. 
  2. Bluetooth-Issues. During an activity the EPIX keeps loosing connection to BT InEars. Everything the Garmin knowledgebase and support suggested was tried.  I used 4 different  BT In-Ears with the same result. Garmin suggests to not connect  the EPIX to a smartfone during an activity while listening to music at the same time. Apart from that not solving  anything regarding my problem but what’s the use of an emergency function then???
  3. It’s not possible to do a regular reset. I do had to it twice becaue of issues with playlists. The EPIX just freezes after rebooting. On needs to do a master reset to get it operating again.
  4. No word from GARMIN about limitations to the amount of tracks possible in a playlist. I used two big 2 playlists. One from Spotify (250 songs) and one I created with the Garmin instructions step by step (221 songs). On the EPIX only the first 2 songs are listed in these playlists. Smaller playlists seem to work. But where is the limit....?
  5. Buttons react  and feel dodgy. That is obviously a hardware issue. Maybe the next batches will be better.
  6. No full touchsreen support in some submenues. One needs the buttons to change and confirm.
  7. Third-party developers cannot implement active widgets within their watchfaces.  So why bother with a touchscreen in the first place? The built-in watchfaces on the EPIX 2 are not excactly a milestone in design and pretty limited.
  8. All in all a poor show from Garmin regarding support and customer loyalty. It would also have been very annoying for a Garmin watch that costs much less, but for the price Garmin asks  for the EPIX 2 Sapphire it’s unacceptable.
  • 0 over 3 years ago

    All my buttons click but the back button. Works for me. Sorry you had problems.

  • 0 over 3 years ago

    one of the main questions should be when Garmin thinks again that an update is nice. For 3 weeks, nothing is happening again. 

  • 0 over 2 years ago

    Same issue here! It sucks when you buy a €1100,- watch and it doesn't do what they promise. Stupid solutions that I also can find online from Garmin support. After one month it's back at the jewelry store, because it suddenly stopped working and won't boot anymore. Hopefully I get a new one from Garmin. In the meanwhile no training stats for me. I was very happy with my (sold) Fenix 6 sapphire, wished I'd never did the upgrade to the Epix 2 :-( 

  • 0 over 2 years ago in reply to 3061447

    Well, I thought I am the only one. I have watch 4,5 months. Got massages fot 10 times per day or per weak about new uograde. Total for 300-600 times. 

  • 0 over 2 years ago in reply to zjan

    As told in another post I got my replacement Epix 2 the other day after massive Bluetooth problems with the first one. I went for a 25-minute walk with the second watch (on FW 8.21 paired with my Beats Fit Pro) and I experienced several hiccups in the music but no disconnects. So a somewhat better experience than the first one.

    Today I took the new watch for a 75-minute run paired with my Jabra Elite Active 7 and – drumroll! – not a single hiccup, glitch or disconnect. Before the run, I listened to music through the watch on both a 25-minute and a 20-minute bike ride where the experience was exactly the same.

    So – if this behavior continues – the solution in my case was a replacement watch and the Jabra headset as this setup has been an absolute joy to use throughout the day.

  • 0 over 2 years ago

    Sounds like you got bad hardware.   It happens with any consumer electronics.   But if you didn't send it back, I bet the 8.18 firmware would of fixed/helped with a lot if the issue you mentioned. 

  • 0 over 2 years ago in reply to 3061447

    In the meanwhile Garmin replaced my Epix and everything seems to work fine. A few weeks later one of the buttons broke and doesn't have any "click" in it. Back to the jewelry store and thought I would get an replacement right away. After the jewelry store contacted Garmin they said they needed to investigate the issue with the button. Again no watch for a while. I'm in the middle of a marathon training and I rely on the Epix for my training. Garmin won't accept a refund after 3 months. I'm very disappointed in Garmin and I will never buy a Garmin watch again.

  • 0 over 1 year ago

    I agree I'm going to return mine also. You can't turn off notifications when the watch isn't on your wrist without putting into sleep mode which is ridiculous and it's next to impossible to connect to any Wi-Fi spots except at home. The Galaxy Smartwatch is so much better in many regards and it's much less expensive. It's too bad they couldn't incorporate the best features from the two.

  • 0 over 1 year ago

    I agree I'm going to return mine also. You can't turn off notifications when the watch isn't on your wrist without putting into sleep mode which is ridiculous and it's next to impossible to connect to any Wi-Fi spots except at home. The Galaxy Smartwatch is so much better in many regards and it's much less expensive. It's too bad they couldn't incorporate the best features from the two.