Videos Shown as Locked Only in Beta

Almost all videos are shown as locked in Beta app but not public release app. I have tried changing the line in the XML file in C:\Users\%username%\Videos\Tacx from Beta to Live, but it makes no difference. In fact, the Beta app always shows the Beta cloud even when the XML file shows live. Has something changed in the system?

0 Tacx Beta 1 month ago

Hey Micheal,
Thank you for your report. Would you be able to check your Beta account settings for your subscription plan?
You can view your Beta account settings at https://beta.cloud.tacx.com/#/settings.

Please let us know how your subscription looks like.
Thank you!

0 Michael Corn 1 month ago in reply to Tacx Beta

This is a little odd. It looks like I have a basic subscription. You link does not show basic, but when I open My Profile in beta, it is shown as basic. However, I have a premium subscription for public release. I used the voucher earlier in the year and thought it worked for both public release and beta. I tried to use the voucher again for the beta subscription, but it did not work. I think in the past the same voucher worked for both public and beta.

0 Malfukt 30 days ago in reply to Michael Corn

Need a subscription key each Mike

0 Tacx Beta 30 days ago in reply to Michael Corn

Dear Michael,

An email has been send with further instructions on your subscription.
Please let us know if the information provide does not solve your issue.

Thank you!

0 Michael Corn 29 days ago in reply to Tacx Beta

It works fine. I don't seem to recall using two vouchers in prior years. Thanks for the help.