Black screen when trying to login

9701916 over 3 years ago

I get a complete black screen when I try to start TDA Beta 1.22.2.5994. Last week this worked fine for me, but when starting now I just get this screen. After a while I get the refresh arrow at the bottom right. When clicking that I get the login screen. But when filling in the fields the screen is black again with an endlessly rotating dots-circle in the center of the screen.

Top Replies

Nick Elderbroek over 3 years ago in reply to Cool John +1

I've tried that John. When I do that I am able to login. But cloud icon is white and not showing beta. I also have no access to beta videos (these are the live videos that are shown) and all videos are…

All Replies

0 Nick Elderbroek over 3 years ago

This is my post by the way, but I was automatically logged in with my other 9701916 account.

0 Dave Rowden over 3 years ago in reply to Nick Elderbroek

I am also unable to login to TDA Beta yesterday and today with the same results.I can auto login to the Live 1.21.2.0.

0 Cool John over 3 years ago in reply to Dave Rowden

Hi Nick and Dave, Thanks for confirming, issue created SA-3448 with high priority

0 Michael Corn over 3 years ago

I am logging in to this beta without any problem this morning. I did not try yesterday, however.

0 Paul Heaton over 3 years ago in reply to Michael Corn

Getting the circle of death, no logging in I'm afraid :(

0 Michael Corn over 3 years ago in reply to Paul Heaton

Definitely odd. I just tried the beta again and it is still opening okay. Do you have separate cloud accounts for public release and beta versions? I do not have a separate cloud account for beta. I use the same Garmin account for everything.

0 Nick Elderbroek over 3 years ago in reply to Michael Corn

Yes, I do have a separate cloud account that I use for the Beta.

0 Cool John over 3 years ago in reply to Michael Corn

I'm able to log in to Beta if i set the Config to Live, but when it's set to Beta I get a black screen as well.

0 Nick Elderbroek over 3 years ago in reply to Cool John

I've tried that John. When I do that I am able to login. But cloud icon is white and not showing beta. I also have no access to beta videos (these are the live videos that are shown) and all videos are locked because my cloud account subscription is not accepted. My beta account avatar is also not showing, just a white "puppet".

0 Malfukt over 3 years ago

Better add my two-penneth worth, I loaned my laptop to my son whilst he was ill and travelled the 60 mile roundtrip to get it today.. it still has 1.21.0.5751 beta on it and like everyone else on the 1.22 update it opens to a black screen... Live works fine