v1.20 Cannot get proper resistance on NEO Bike

I've tried creating two workouts using a GPX file and riding one of the videos (0421v3 Tacx Zeeland Classic, Stage 1). In each of the attempted rides, the rides start out ok, but within the first 1Km of the ride, I lose virtually all resistance on the pedals--regardless of the gear I have selected.

My computer setup:

Windows 10 Enterprise v1909
OS Build 18363.1379

TDA 1.20.0.5525

Tacx NEO Bike: 98.0.41

TDA Logs.zip COURSE_30324764.gpx 2021_Bike_MS_Kansas_City_SHORT_Day_1.gpx

0 Brandon Cain over 3 years ago

I am connected to my PC over ANT.

0 Brandon Cain over 3 years ago

Additionally I've connected to my phone of the Tacx Utility App on my phone. I can adjust the road feel, but I cannot adjust any of the force on the bike.

0 Brandon Cain over 3 years ago

I had this happen again to me today with two separate ride attempts. Both times I suddenly lost resistance about the 25 minute mark in the ride.

0 Brandon Cain over 3 years ago

Another point of note. I removed the ANT transceiver from my computer and connected the trainer to my phone (iPhone 11 Pro Max) running the Tacx Training app from TestFlight (4.16.0 (8744)). I was able to complete a ride without any issues.

0 Derck Hoogeboom over 3 years ago

Hi Brandon Cain could you verify if all works with a single Bluetooth OR an ANT+ connection (so not both). We think it could have something to do with the different signals

0 Brandon Cain over 3 years ago in reply to Derck Hoogeboom

My computer doesn’t have built in Bluetooth. I’m only using the ANT dongle. I did talk with Menno. He suggested that I use a USB extension cable and place the receiver just in front of the trainer. I tried that last week and that seemed to fix it—I was able to complete a 1.5 hour ride on the trainer without any issues.