Device manager issue

Despite running latest beta 4.21.0 (10) in device manger - default setting (valid for Smartbike and Neo2T) the user weight is not been updated from the Tacx profile (where it correctly update via Connect when synched with Garmin Smart Scale); e.g. today for me was 74,1 Kg but nothing change in device manager

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Cool John over 3 years ago in reply to andre77ab +1

Hi Andre, Currently this is how it works by design, Stand alone weight is not syned with your weight in GC or Tacx Cloud. But I can see your argument, it would make sense when you're using the trainer…

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0 Cool John over 3 years ago

Hi Andre, Thanks for reporting! The 75kg from the first screenshot is only used when using the trainer in stand alone, when you pair it with an app this weight settings will be overruled. As for the Garmin smart scale not syncing, it should but it might be a decimal rounding issue. Could you try it again while you hold something of weight on the scale so the difference is more then 0.1 kilo's? (like a filled bottle for example). The Cloud and GC are synced together so it should update the weight then.

0 andre77ab over 3 years ago in reply to Cool John

Garmin Smart Index scale does correctly synch the weight (decimal included) to Tacx cloud/Apps but the app itself doesn't synch to the device (1st screenshot) and the weigh shows at 75Kg not been updated

0 Cool John over 3 years ago in reply to andre77ab

Hi Andre, Currently this is how it works by design, Stand alone weight is not syned with your weight in GC or Tacx Cloud. But I can see your argument, it would make sense when you're using the trainer in stand alone that you want to feel it as a close as possible as you would when using software. I don't know if it's technically possible but I'll make a feature request!

0 andre77ab over 3 years ago in reply to Cool John

Same when connected in Fe-C via Edge or Wearable, thanks