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vivosport Touchscreen going all crazy

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Touchscreen going all crazy

Former Member over 7 years ago

Hello!

I've had this Vivosport not even 5 days. Yesterday it started going crazy. I'd be not even touching the screen but it would be cycling through the menus and changing settings all on its own. Like, several different settings, and I'd just watch it do this for a solid minute before it would stop. It changed the autolock feature on its own, the vibration, then tried to start a run. It kept going back and forth through the menus constantly until it stopped at the "double tap" to start activity. I then try to go through the screens on my own and it would take over again and go crazy. It did this for a couple hours.

At some point it stopped, but then in the middle of the night last night I was wearing it and it woke me up, it just kept vibrating and going through menus again. I switched it to be auto-lock always on, and not sure what happened after that. I got back to sleep but I woke to the battery level at 20% (it was JUST charged to full 1 hour before bed!

thinking of returning it already...

0 Former Member over 7 years ago

Certainly sounds like you have a duff device...don't know how to do a factory reset on these.

Of you cannot find anything on the manual then probably needs to be returned for a new one.

0 Former Member over 7 years ago

I have the same issue and I've only had the vivosport 2 weeks. My battery is almost dead, and I'm hoping a 'reboot' will help. If not it's going back to the store.

0 Former Member over 7 years ago

Mine did that one time, within a few days of using it. I washed it under running water and dried it thoroughly with a soft towel. After that I let it air dry for a couple of hours. It hasn't done it since. I don't know if it's a coincidence or not, but worth a try maybe.

0 Former Member over 7 years ago

Well I subscribed to this thinking I would get notifications when someone replied, I guess not! lol. Had to update my user settings.

I havent returned my Vivosport yet but will be next week. I'll probably exchange it and get another 30 days to try it out and see if the new one acts odd.

Last night it did it again, for a couple hours it was mostly unresponsive to touch, it was moving about the menus on its own, and it just completely stopped counting steps. I had already run 10 km, and walked 5km, and it just kept telling me to move! move! move bar would never clear, and step count wouldnt go up. Move move! lol

0 Former Member over 7 years ago

I've had similar issues with mine. Seems to happen when the device gets warm (close to body temperature?) like walking thru the mall with a parka on. Mine freaks out cycling thru menus etc and as such causes the battery to drain out. Have since turned on Auto-Lock all the time, but it either keeps telling be to double tap to unlock, thus not allowing me to even check the time or on occasion even unlocks and then starts cycling randomly. Once the device cools down (a minute or two off the wrist) it returns to normal. Taking mine back today, hoping it was simply a dud and not an inherent flaw.