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Stress Level and Body Battery not working

Former Member over 5 years ago

I purchased this product three days ago and it started off working fine (once I had deleted and reinstalled the app three times in order to get it to link), but now neither the stress level nor the body battery record a reading. I have tried plugging it in to the charging cable to see if it reboots and have synced it with the app a dozen times, but still nothing. When I try to get readings from either of them, the device just times out and the screen goes black. Is there a way of rectifying this?

0 Former Member over 5 years ago

I'm having same issue with my Aviator. I purchased it 1 month ago. Pls, any help more than welcome. Thanks.

0 Former Member over 5 years ago

I have had mine fir a few months now and no issues until yesterday. Now I just get intermittent syncing with steps working but HRcetc not syncing with data for over 12 hours.

0 Former Member over 5 years ago

I note that his thread does not mention the Garmin model unfortunately. It is a pity that Garmin have not responded to this thread. I have a vivosmart 4 that has this problem occuring after its second charge. They say their engineers are working on a fix and they have provided a beta software upgrade for the Vivosmart 4 six days ago, in another thread on this forum, so check it out.