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My Vivomove HR will not charge

4562022
over 3 years ago

I have cleaned both the charging prongs and my watch as directed with a mild detergent and a cotton tip. It shows the battery ICON but does not charge. I am using a USB - AC adapter and am in Australia. The watch no longer will record data or keep time, as I assume the battery is completely flat. 

  • 0 over 3 years ago
    4562022 said:
    I have cleaned both the charging prongs and my watch as directed with a mild detergent and a cotton tip. It shows the battery ICON but does not charge. I am using a USB - AC adapter and am in Australia. The watch no longer will record data or keep time, as I assume the battery is completely flat. 

    Hello! Have you tried charging with a computer? Does the same thing happen?

  • 0 over 3 years ago in reply to Garmin-Isabella

    Yes Ihave still nothing, I was in touch yesterday with a very helpful lady on the Garmin Support Australian team, and she emailed me a link to do a factory reset. However that did not work either. We believe that the battery is dead and can no longer be charged.  I will be buying a replacement product from them.