Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Clock hands incorrect after calibrating!

Former Member
Former Member over 5 years ago

I have a new (3 days) vivomove HR and am struggling with it staying the correct time on the hands. Digitally is correct, I have calibrated multiple times and it fixes it temporarily (longest about 5 minutes) then it will revert to 1 hour behind, then 2 hours behind or some random time. So frustrating! I thought maybe location on phone but that’s on always for Garmin watch. Any ideas? Thank you! 

  • Former Member
    0 Former Member over 5 years ago

    I had this issue with the same watch! I went back to the store I got it from and they replaced it with another as their tech team couldn't find a fault with it causing the issue. Now the watch I have has lost digital display and functions after only 3 days. I'm thinking I may just ask for a refund this time. Disappointing as it's so nice for a smart watch!

  • Former Member
    0 Former Member over 4 years ago

    I have the same issue - Garmin when are you getting a fix for this?

  • 0 over 4 years ago in reply to Former Member

    Hello! I apologize this has happened. Can you tell me what is happening with the device? Also, have you re calibrated the device and made sure it was up to date?

  • Former Member
    0 Former Member over 4 years ago in reply to Garmin-AmberD

    Hi, same issue here. The hour hand needs calibration every time I sccroll through the widgets. Especially hydration and step counter widgets are causing the biggest misalignment. Latest software installed